Fluffy Fluffy Cafe — Restaurant in Roswell

My friend and I went the weekend after they had their "grand opening." We arrived at 10:05, which they opened at 10am. Seemingly they actually opened before, even though the sign on the door said 10. New restaurant, excitement, new place, I get it. There was a line of people to the door and a cafe full of people already. My friend had to go sit at a table to save a place, as to make sure that we would have somewhere to sit after we ordered, as I made my way up to the counter. There was a piece of blue painters tape on the counter that said the "pancakes take 20-25 minutes to make" so I was prepared to wait... some time. After ordering and giving the cashier my money, she proceeded to tell me it was actually going to take 35-45 minutes to make.... ok? Had I known that before I ordered, I may have gone somewhere else.... I ordered one of their "fancy strawberry drinks," a water and 2 deluxe pancakes stacks which was a total, with tip, of almost $50... WOW! Then we waited...... FOR 45 minutes for her drink alone. After the 45 minute wait for the strawberry refresher, and lots of agitation, 20 more minutes passed before we finally got the pancake orders. I had the Matcha White Chocolate pancakes, and she had the Raspberry Banana Foster pancakes. Her pancakes were just ok, mine were very matcha forward. Or at least what I had of them, because after 2 bites, I bit into something that shouldn't have been in the pancakes. It was a piece of plastic from some sort of bag, or something. Small enough that if a child would have eaten it, they could have choked. I was disgusted. I get grossed out majorly if I bite into something in my food that isn't supposed to be there and completely loose my appetite. I walked up to the counter with plastic on my finger that I had pulled out of my mouth, and asked to speak to a manager. The girl behind the counter went and talked to a tall, older man, whom I can only assume is the owner and he asked her, loud enough for me to hear, "what does he want, I don't have time to talk." I almost blew a gasket because of the combination of everything, but this was the straw. I looked at her, held up the plastic and told her there was plastic in my food and I needed to speak with a manager right away. A lady came to the table asked where the plastic came from and offered me more pancakes. I 1) didn't want to have to wait for another hour for more pancakes. My friend had already eaten hers, and 2) I was absolutely grossed out at that point.... by the extreme wait time, by the plastic and the way the tall, older guy responded. She (the lady) told her to let her know what she could do, and I told her I wanted a refund of the pancakes. After 2 bites, and not eating anymore, a refund was the only thing I saw as being acceptable, but apparently that never entered her mind. They did do the refund, but never gave a receipt showing the refund. The account had to be checked constantly to make sure it had actually gone back on the card. I will NEVER go back to Fluffy Fluffy again, and besides putting this review out there, I will tell everyone I know about my experience at this specific location. I do not know if the other locations are run like this, but spending nearly $50 on 2 deluxe pancakes and a drink is not worth it to me...

★★★★★ (5/5)

As a corporate dining chef, I've experienced my fair share of innovative culinary concepts, but Fluffy Fluffy has managed to set a new standard in the specialized world of Japanese soufflé pancakes. From the moment you step in until you leave, the experience is nothing short of exceptional.

The star of my visit was undoubtedly their Cookies and Cream Soufflé Pancakes. The kitchen's expertise shines through in their masterful use of the meringue method, resulting in pancakes that achieve the perfect balance of textures – airy and cloud-like on the inside while maintaining a delicate crispiness on the outside. The chocolate elements were thoughtfully incorporated, complementing rather than overwhelming the delicate soufflé structure.

I also tried their innovative Tiramisu Croffle, a brilliant fusion of croissant and waffle. This hybrid creation successfully captures the best of both worlds: the flaky, buttery layers of a croissant combined with the crispy exterior of a waffle. The classic tiramisu components were expertly distributed, ensuring each bite delivered the perfect ratio of coffee, mascarpone, and cocoa flavors.

The beverage program deserves special mention. Their Peachy Lime Oolong Tea demonstrated a sophisticated understanding of flavor balance. The fresh-brewed oolong provided a robust foundation, while the peach and lime notes added brightness without overwhelming the tea's natural character. The sweetness was calibrated perfectly – present but not cloying.

What truly sets Fluffy Fluffy apart is their attention to service standards. The staff maintained a consistent level of professionalism and warmth throughout the entire visit. Their service approach was both polished and genuine, reflecting a well-trained team that understands the importance of the complete dining experience.

From a professional standpoint, what impresses me most is the technical precision required to maintain such high standards, particularly with soufflé-based items that demand exact timing and technique. The consistency and quality of their execution suggests a kitchen team that has mastered their craft.

Final Verdict: Fluffy Fluffy has established a level of excellence that will be challenging for competitors to match. The combination of innovative menu items, technical expertise, and outstanding service makes this establishment a standout in the specialty dessert category. This is more than just another pancake shop – it's a destination for those seeking a premium dessert experience crafted with professional-level skill and...

After seeing a beautifully curated Instagram video of Fluffy Fluffy Loop, we were understandably intrigued. So, when we discovered a location conveniently closer to East Top, we happily made the trip. Upon entering, we found the space charming quaint, even though it’s worth noting that it was roughly the size of a walk-in closet… or, to be generous, a very cozy Starbucks.

Now, here’s where things take a turn. We ordered three of their signature fluffy pancakes, and at checkout were told there would be a 25-minute wait. Fair enough great things take time, right? The seating policy was a delightful free-for-all: “see a seat, take a seat,” which added a fun little scavenger hunt element to our morning.

Then came the twist. My food just mine arrived in under three minutes. A true culinary miracle. My family’s orders, however, were nowhere in sight. Fast forward 30 minutes later, and I was still the only one who had eaten anything. Naturally, I inquired about a manager, which caused visible confusion and mild panic among the staff. It felt like I’d asked for a unicorn.

Eventually, a polite and very composed manager emerged from the back. I explained, calmly, that while everyone had been lovely, our food was ordered at 12:22, mine arrived within minutes, and the rest of my family was still waiting. His explanation? Sometimes, when an extra batch comes off the grill, they’ll serve what’s ready despite knowing most people like to eat together. An interesting logic, and one I’m sure many families planning to share a meal would be thrilled to adopt.

We’re now 40 minutes in, still waiting. The manager had no real resolution and quietly retreated. To be clear, he wasn’t rude just… surprisingly unprepared, as if encountering a unsatisfied customer for the first time in his managerial career.

As for the food I did receive? Presentation was lovely, taste was fine. But I’ve now had more time to write this review than it took them to prepare one of the simplest items on their menu.

Would I return? Let’s just say: I’ve had faster service at Waffle House and that’s...