Marco's Pizza — Restaurant in Georgia

My neighborhood pizza store. About a mile away, so it's convenient to pick up orders. The pizza is usually ready in under 15 minutes, unless they are hosting a big event. Most of the time, the food tastes as expected. But during a recent visit, I was disappointed with the appearance of the Medium Deluxe that I ordered. Someone threw presentation out the window! The onions were congregated in one spot (almost in a circle), the green peppers were cut in huge disc-shaped slices (laziness). Truthfully, if I hadn't been so starved after a long day at work, I'd have refused it. It was a hot mess--literally. As for atmosphere, most people don't eat in; they take the food and go. They have flat screens on, and while fairly clean, the atmosphere wouldn't impress your date.

Update: 6/23/25: I am happy to report that this restaurant has improved dramatically over the last two or three months. Perhaps it is due to a shake-up in staff, or maybe their guiding ethic. I usually order and pick up after my work shift on weeknights, around 8pm. As a 20+yr. retail manager, I take special note of things like service and product quality. This store's Large Deluxe is what I usually order, and it has been awesome! I normally don't eat the crust edge, but that has been great too! The staff seems friendlier and more responsive, and I'm seeing less turnover. My order is usually ready in about 10 minutes. I buy my 2 liter sodas here too, as they are both cold and marginally cheaper than the Publix a few doors down. Please keep up the good work, as I am changing my review to 5 stars!

Update: 8/22/25 During a recent visit, I brought in a coupon for a two-topping XL pizza for $14.99. The MOD told me that the two toppings did not assume the inclusion of free cheese or sauce with the deal by default. He said "only bread plus the two toppings of my choice. This sounded ridiculous to me, so I ordered a large Deluxe instead. Is that really true? Or does that MOD need...

If i could give zero stars, i certainly would. I ordered a pepperoni pizza from Marco’s via UberEats and instead I received a cheese pizza. Although the receipt taped to my box clearly says pepperoni. I contacted Ubereats who of course wouldn’t give me the money back, then I drove to the store. When I arrived, I noticed other disgruntled customers and had an idea of how this interaction would go. When the manager asked me what I needed, I told him and then he said to contact Ubereats. I explained that I’d already done that but they advised I’d need to contact the merchant because after all, they’re the ones who made the error. Do you know this unprofessional manager had the nerve to tell me that he couldn’t do anything about it and that the Uber delivery driver should have checked my food. Are you serious? When has an Uber driver ever been allowed to open someone’s food and look at it?! I left without a pizza and ultimately out of $30. There was no accountability for the error YOUR staff made. I mean not one time did the manager apologize for my inconvenience nor did he exercise an ounce of empathy. Clearly your staff doesn’t get management training as it’s evident you’re just hiring anybody. I'll definitely be filing the highest level complaint possible because this is very much unacceptable. I went to the Marcos on Floyd Road and received REMARKABLE service and a perfect pizza- without them even knowing about my experience at another store. NEVER, and I do mean NEVER will I visit or order anything from this...

I'm in charge at my job to order the food for our monthly meetings. I have enjoyed Marco's for the past several months. The food was always fresh. My order was always ready and on time. We pay with cash and when you order online that is a payment option you have. I've never had an issue until yesterday 6/26/19. My order was placed on 06/25/2019 as a future order for 06/27/2019. Yesterday around 4pm Dianca the store manager calls and says you must pay in advance, or the order will not be placed. Her tone was as if I was bothering her. Horrible attitude and customer service. I was confused because we have never had an issue with paying cash when I go and pick it up. I asked her when this changed. She said other customers have placed large orders and didn't show up so now I have to pay first. Also, that she has been with the company since Sept of last year and it has always been that way. That's not true because I have been ordering from this company for months and never had an issue. My order is always 7 or more pizzas. I had to call back to make a payment because I had to get the boss's credit card. He was not pleased. He wanted to order from someone else but due to the short timing (She called less than 24hrs from when I need it) we had to go with it. When I called back, she gave the phone to another employee Eli. He was so pleasant and apologized for the nasty attitude the Manager had with me. We always tip as well, and I have been advised by my management that this is the LAST time we order...