Marco's Pizza — Restaurant in Georgia

I've always loved Marco's...or at least the one in Tucker GA. I moved to Doraville recently and yesterday I was craving Marco's. I will never order from this location again. I called to have a pizza delivered at 1:25 pm. The manager, MAX, took my order. I got the special with extra cheese. I was quoted 40 mins for my order. I understand that there can be a language barrier sometimes but this was ridiculous. I repeated my address 3 times and spelled it too. I live 1.9 miles from the store. 2:20 rolled around so I called to check on my pizza and they said it was out for delivery. Another 10 mins went by and still no pizza. The poor girl who was trying to find my home, was given the wrong address by her manager...MAX. Thanks MAX... It took 2 hours to get a pizza. Londin was the delivery person. She was great but there was no reason I was going to pay for a cold pizza. I tipped her $10 because she works hard. I ended up heating my food up in the oven and it was awful. Don't waste your time at this location of Marco's. I'm going back to the one in Tucker for take...

What's a shame is that their pizza is top notch for a pizza chain but their customer service is devastating. I called for a pick up one night and the guy placed me on hold, a few minutes later he picked the line back up asked me a question and placed me on hold again. This whole process took about 10 minutes. I had the bright idea of hanging up and calling again and guess what? He put my order in right away. The guy who helped me was not helpful at all. When I actually arrived at the place to pick up my order, I paid and then remembered I had a coupon. Unfortunately the manager was not working so they could not issue me a refund to honor the coupon. I guess this is my fault but I at least expect to get a refund for a coupon especially when I have the coupon and remembered at the end of the transaction. This wouldn't be an issue at any other retail place. So generally the pizza is great but the downfall is there are serious customer service issues that need to...

I went here late one Friday evening to purchase a pizza as I had no.other options due to the time. Anyway there was an Indian cashier maybe in his late 20s and an African American young male in the kitchen preparing the food. Im sitting here figuring out my order and all I know is that the black guy comes from out the kitchen and takes off his apron while asking the cashier if he can meet him outside. As a female who is alone I immediately sensed trouble and felt fearful. These two were outside arguing and being visibly aggressive with one another. Loud as hell and then they walked back in while asking what would i like to order. I just walked out and NEVER returned! What happened at this Shallowford location put a bad taste in my mouth for alllllll Marcos Pizza shops. How tacky?! I would never return....fyi this happened over a year ago and I just drove by and remembered to put up this review as people and their management...