I come into this spot after work because it's a very chill atmosphere. The one thing I do not like about this spot is the food is overpriced and the service is very slow. It takes forever to get your food until you have to drink yourself into a drunkenness state before you can even eat. This particular day I came there and there was a female waitress who always works the day shift. She suggested to me that she was the only one working and I needed to be patient. What??? My friend asked me a question I answered it and some kind of way the waitress heard it and took offense to it. She then put us onto another waitress and never came back to service us. She then lied and told us that she gets off at 5 and 2 hours later she was still there. When I saw her serving others and she tried to bring a slice of pizza back over to my sister, I knew then that we had hit a nerve because of the statement about being ready to eat!!!SMH... It's okay because our next waitress that she put us off on was very sweet and had a very pleasant attitude. We therefore gave her about a 60% tip because we appreciate the fact that she did not mind serving us. Again I have no problem with you and you having an attitude with a comment I might have made to somebody else but don't take offense to it when you're in the wrong. Especially if I'm a customer and I have never been nasty, rude to you nor have I or will I ever cause an issue with an establishment. I felt disrespected and I felt as if that waitress got a very defensive attitude about something that she cannot control. She needs to do a self-check awareness and figure out if this is the type of job that she needs to work and not take offense to every comment you here especially when the customer is not being rude or loud or unruly with you. I knew she had attitude from the time I walked in the door and I went straight over to the cook. I only did that to jokingly tell him to go ahead and throw me some garlic knots in the oven!! I didn't see to "rattleness" in the cook so why did she feel the need to be rattled?? I didn't take anything away from her. She also had her baby behind the counter while she was still on the clock...a very unprofessional and unsafe move. The pizza spot can be possibly shut down for that! If the managers and the owners knew that she had her baby in a bar, I don't think they would be too happy about that situation. I feel they need to get some more training regarding customer service and put some more staff members in place so that they can...
Read moreThis is my go to pizza spot! I live close by, the food is always consistent and my family loves it. If that’s all you care about, I get the meat craver pizza and the twice baked wings.
Here’s where the good praises stop. I was coming back from a 5 hour drive with my family and called the restaurant about 35 minutes before I had planned to arrive to place my order. I call, she takes my order and quotes me a wait time of 20-25 minutes, perfect. I get there, I go in and tell her my name and she tells me it will be just a couple more minutes, the cook is finishing my wings, no problem.
After about 20 minutes of me waiting, the waitress behind the bar comes and pulls up a chair so I know she doesn’t have good news. She sits and says there is an issue with their system so the order didn’t get to the kitchen and wasn’t being made…..okay….so my wings weren’t finishing up and you didn’t go check? (Also it was not busy)So she asks me what I want to do I say well at this point just make it, it will take me 20 more minutes to find something else. She doesn’t offer me at least a water, a drink or discount for the inconvenience.
Finally, 25 minutes later I get my bill and I see additional charges totaling $10 because I got a half and half pizza, half classic, half meat craver. First of all, both pizzas are $22 so why am I being charged extra for toppings!? THEY BOTH COST THE SAME. Second, when I asked my waitress about it she says the system isn’t set up for half and half orders so they have to ring in the items separately. That’s ridiculous so I ask to speak to the manager. She stops smoking hookah at the bar and comes over and tells me that because I modified the specialty pizza that’s why I have to pay for the toppings separately. That’s not listed anywhere on the menu and the two pizzas have common ingredients so shouldn’t I only have to pay for the ingredients that are not common between both pizzas?
That ish doesn’t make any sense whatsoever so, if you want a half and half pizza, just know you will be charged a ridiculous amount and probably should just order an extra pizza by the time you pay it. Will I be back? Probably but I hope they work on their price structure and customer...
Read moreI had been going here for a while back when it was called the Pizza Bar. Now that it has switched to the Pizza Spot it had went way down hill.
I went here one night around 12:30am. I ordered a Jack & Coke and got it. The waitress that served it to me decided to disappear for almost an hour so I ordered a margarita from another waitress. I paid for BOTH drinks and went next door to Waffle House. The first waitress had the nerve to come next door and interrupt my order to tell me that I owed her $8?!? This really upset me because I hate when waitresses take time off to go check their phones and mess around for like 30 min or so and then come back and try to make the customer look bad.
Then get this - This waitress had the nerve to yell "SECURITY!" when she was the one that disappeared and left me at the bar. And this is after I paid another waitress that was doing her job for both drinks that I consumed. So now I look like a cheapskate and then, due to the cop that the negligent waitress now has standing in front of me, I now have to pay $8 additional dollars than I owed because the waitress decided to slack on her job. I never had a problem with this place until now but after this experience I will never go back, and I will be sure to tell my friends about this experience. They already didn't want to go back to Pizza Spot because of the changes but after this they definitely will not be back in there at all. Good luck,...
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