Laff's — Restaurant in Germantown

I have been going to laffs for years, along the years, there have been countless cooks, servers etc… when you tell the owner, between cooks, things are wrong, she basically tells you to go somewhere else, has an attitude with you, if you complain about anything. Further more their kitchen burned down, they were down for around 7 to 9 months, upon reopen the AC wasn’t working, and today I went in there and their bathrooms, the only two in the building were both closed ! The place supposedly just got inspected to code, obviously that was a lie, it needs to be shut down until the owner of the company cares enough about its customers to run a legitimate business and restaurant!! Period !! When the food is on it’s good, but that’s pending what cook on what week, prior to reopen !! I want to add, I don’t promote bad reviews in a local town, local business, and hopefully it can change, but the owner doesn’t care about you or it’s staff, or her building being up to spec for its customers! Their bathrooms prior to remodel were gross, now don’t even work. For all the servers and cooks that have been there, customers mistreated by the owner, you’re welcome for this post ! Have a...

We had planned on a larger party coming in to eat lunch at 12 on 2/15. We called the day prior, 2/14, at 10:45, to let them know we had a party of 20-25 coming in the following day at noon for lunch, they stated they will not reserve tables and it would be fine. We arrived at noon and the restaurant was covered in dirty dishes, trash, and cups, no big deal, the waitress slowly cleaned the tables. We then told her we called the day prior, which at this point she was not made aware there was a large party coming in. The bartender at the time (who wasn’t serving us) was at the bar, complaining over our large party arriving without notice. She stated that it’s inconsiderate of us not to call ahead, even though we did. It is now almost 2 o’clock and we have not seen any sight of our meals. 2 hours and we still haven’t gotten to eat. Although, we are trying to be patient, but when the staff is complaining over the miscommunication, which is on their end, is frustrating. Our server has been doing her best, but the bartender, not so much. Definitely frustrating as we have been supporting this place for what feels...

I've been here several times, and the food is awesome. However, one of the managers, Jackie, was very rude, and not accommodating at all. I called a week in advance and told her that we would have a party of 30. She said they don't take call ahead seating, or reservations.(which I completely understand) however I told her I could be there an hour or two early to save tables. However, she said that even if we did have enough seats that the tables wouldn't be together. She also said that as a party of 30 we would have to eat in a "timely" fashion. I asked her if that meant we would be rushed, and she said "yes, we have to turn tables." I assured her that we would be drinking and eating plenty for them to make money. I told her that we had parties there before, and come there quite often, but she was still unwilling to accommodate a returning, and loyal customer. This is not a place for large parties. It's going to be hard for me to return to a place that is ran by such...