Chipotle Mexican Grill — Restaurant in Gilbert

I went in today excited to get myself a bowl after not having chipotle in a long time. I checked my rewards app and realize that I have enough points for a free chips and guac. I asked for it, and upon scanning my app, I made the mistake of scanning the chips and queso instead. Mind you both of those use the exact same amount of points. The older lady with dark hair and ponytail was BEYOND rude along with the younger blonde female trainee. She gladly took the chips and guac out of my bag without even offering to swap it for queso. She told me to just scan my app again for the free chips and guac, but I didn’t have enough points now. She basically said oh well. What kind of customer services is that? telling me right away that I would have to call the 1 800 Number to get my issue resolved and my points because there was literally nothing she could do. Why was Swapping something Of equal value, not a possibility. I felt tears building in my eyes. I have never felt more And embarrassed in a restaurant. In 27 years of life, I have never been treated so coldheartedly by an employee. I Shamefully restaurant with my burrito bowl inside. I felt made fun of. The way this older lady Whom I truly believe was the manager was just so messed up to me. This is how you treat your customers? If you hate people, why are you even there? I would also like to add that I was the only customer in line. Even while paying and dealing with this “issue.” I can’t move past this and I feel like I truly deserve an apology from this older lady. Do better chipotle. I’d be more than happy to speak with someone...

The first time we ordered through the app this location was great. Did it again today for a pickup at 7:20. The one thing I liked about this location was their chipotle line for app users. This time the line was huge and took 20 minutes to get through. Even when I got to the window, it took 2 minutes for the worker to come to the window. My order was ready and I asked if it was going to be cold since it was as ready at 7:20 and was now 7:42. The worker went no we are behind and so that’s why. Got home and forgot I had ordered a drink and that wasn’t even given to me. Also none of the bowls were labeled correctly and the white rice was crunchy. My daughter had brown rice on hers and it was also crunchy. Very disappointed in this location now and might not be back. Maybe you shouldn’t have a chipotle line for app users only if they can’t pick it up as promised

Update: changed the review to two stars because of corporates response (it was at one star). Corporate office just made me whole with 3 free entrees and a free drink. That is good service and shows that corporate at least acknowledged it was unacceptable. I did also let them know to check out the Google reviews because multiple people have had issues and this might need to...

My husband picked up my order of the honey chipotle chicken bowl. I ate half of it at 7:40 pm. By sun up the next day, I was really sick. I spent all day Friday, Saturday, and Sunday (Easter) camped out close to the toilet. My stomach was cramping and I felt like my insides were coming out. I wanted to make Chipotle aware, so I submitted a contact form. They seemed to take it seriously because they called me. I was impressed with that, but too sick to talk. When I did talk to them, they offered me a refund on my meal if I provided proof of purchase. I felt that was like adding insult to injury. At least offer a gift card that I can donate to my non profit animal rescue. Honestly, I noticed my last order was not great. Too many red bell pepper strips and no meat, but maybe that was a good thing lol. When I’ve come in the place is generally not clean, but I chalk it up to a rush. I have never filed a food poisoning claim before, but the owner needs to take this seriously. I own an animal hospital/non profit rescue and clean is the bottom line ALWAYS. Food service should be as well. Reflecting back, I’m glad I only ate half that bowl. I probably would have ended up in the hospital had I eaten the...