TeaLeaf — Restaurant in Gilroy

This is our closest tea shop so we frequent it a lot and also order for delivery on work from home days. The bahn mi, mozzarella sticks, popcorn chicken, and spring rolls are amazing and the few tea and smoothie drinks we’ve tried have all been good. My main complaint is their online ordering through doordash. They force you to choose extra add ons such as dipping sauces for more money even though the dishes come with sauces. And the sauces are over $1 each. So for an order of spring rolls and mozzarella sticks I end up paying for double the sauces and don’t even use them. It seems wasteful to me and my wallet. They also don’t give an option for notes or substitutions so I can’t let them know. And they don’t have an option for no sugar in the tea drinks online even though they can do no sugar in person. Still rating 4 stars for taste but the online system almost had me...

I was looking forward to a new tea spot in Gilroy, but was quite disappointed. This little cafe has a lot of potential with cute interior and great tasting teas. I have yet to try their food and not sure I will get around to that. While I understand this is their soft opening, they are completely lacking in customer service! Not one employee greeted customers or at the very least smiled at any given time. No social or people skills at all. Appeared that a lot of family was there at the tables maybe for moral support, but really just talking amongst themselves and the employees which was a little off putting. I felt really bad watching customers walk in and out as just a number. For such a new business, I just thought they would’ve put more effort in gaining and keeping customers. Not the most welcoming environment. Felt really disconnected with little to be desired...

I have visited this place a few times. The first time wasn't as positive as the last 2. The first time the girl working the counter was customer engaged at all. The 2nd time, a different person worked the counter and it was much better service and she also discussed options for my drink. The last time was very positive. I had come in for a drink, the 2 girls working were awesome, I wished I could have gotten their names! While i was in there enjoying my drink the owner had showed up. The were mixing new drinks. She offered me a sample, it was pina colada and strawberry and it was so full of flavor!! She sent me home with a free one for my son, who also enjoyed it. The owner was friendly and very sweet! I'm...