Ace Hardware of Gilroy — Local services in Gilroy

It seems like many employees are not knowledgeable on their products or where their products are. My first time here I followed an employee around for 10 minutes going in and out of the same 3 aisles before he realized we had passed the item I was looking for several times. My last time here I went back for another can of “semi-gloss white spray paint”. Upon arriving, they were out of stock. They said to come back the next day and they MIGHT have it. Having already driven out to the store, I asked if there was anything similar to the semi-gloss paint that was easy to clean, if not, I would just come back the next day. After about 2 minutes they gave me “satin” spray paint. I tried it today and it’s the OPPOSITE of semi-gloss. The texture is rough and now I’m having to sand it back to start all over.

TLDR: if you know exactly what you need, this place is fine. If you need help picking out items or need someone knowledgeable to guide you in your decision, STAY AWAY...

From my mother's recent challenges with this store and its policies:

"On September 30, 2020, i went into the Ace Hardware in Gilroy to buy some of the 10-pk high energy suet cakes for the advertised price of $5.99. The man at the counter said he had not received any, but to come back on Friday when he expected to receive them. And, of course, he would honor the advertised September sale price. On Friday, the 10-pk suet cakes still had not been received. I called today to find out if they had been received and was told there were four in stock. When i asked whether they would honor the September advertised price, i was told they would not. I WILL NO LONGER BE DOING BUSINESS WITH YOUR DISREPUTABLE STORES. Disgusting way to do business. I hope your entire company goes out of business. "

I hope that's helpful for other people who might be similarly disappointed.

We'll certainly be looking for another hardware store...

Preparing to move is always stressful. Dsmantling bed frames are always fun. I noticed the allen head bolt was stripped and went to Ace Hardware for advice...Long story short the manager, Walter ( owner) greeted me with helping arms and immediately knew what I needed...you guessed it, I needed a new allen wrench but instead of paying for it, Walter suggested i take it home and try it out....Goodbye Homedepot lo Ace...