Celas's Pizza — Restaurant in Glendale

If I could give this place a NEGATIVE 5 star review, I would! It's been about 3 months since our last experience so we decided to give this place another chance since we had once enjoyed it so much PLUS our options are limited in our area. We ordered off their on-line menu assuming everything was accurate and if it wasn't they would contact us to explain as all good customer service driven companies do. When the order arrived it was wrong...AGAIN!!! My husband calls them and politely explains we just want it corrected. Not asking for money back or any unreasonable request beyond good customer service and to do what is right. The gal that answered (Rosie Wilson) argues with my husband the entire time telling him he is wrong and there is nothing they can or are willing to do to make it right. REALLY!? What the hell kind of business are your running!? I work as an Operations Manager and implement our customer service policies and procedures. I can tell you first hand the way this situation was handled was completely inappropriate! If someone in my company treated customers with half the disrespect we received, not only would I make it right with the customer but that employee would be fired on the spot! We didn't want anything for free (would have gladly returned the wrong pizza), we didn't ask for anything unreasonable (just want what we ordered and paid $40 for), and instead what we got was incredibly RUDE and UNPROFESSIONAL treatment. I am all about second and sometimes even third chances but there is no way in hell I will EVER spend a dime at this place again and you damn sure better believe I will spread the news!!! Hey Farmhouse, if you knew ANYTHING at all about customer service you would know that if you are lucky a happy customer will share their experience with one or two people, but an UNHAPPY customer will share their experience with 10+ (usually anyone that will listen). In other words, not only did you lose our business but you have successfully lost at minimum 10 other customers on top of that. Kudos to you for digging your hole deeper...it will only be a matter of time until your doors close if you keep...

I ordered a three meat pizza and hot wings on Sunday. Very terrible pizza had very little meat and wings were supposed to be hot but barely any sauce on them. tasted like they were sitting under a heat lamp all day and also I had it delivered from grubb hubb but I could tell while I was on the phone that the person that delivered my food worked at farmhouse because when I called and told the manager that when my food was delivered there was a half eaten sandwich with my food.that wasn't even mine. he asked who delivered the food and I heard him talking to him about the half sandwich. he said he was on his way to bring my money back but never showed up. I called back to see when he was coming and the people that worked there stated the manager wasn't there everytime I called back but it sounded like the manager. I waited 4hrs for manager to show up but he didn't so I called and told them to forget the money or pizza and they didn't even bring condiments or napkins. Digusting food...

I moved to Phoenix from the east coast (Massachusetts) and since I've been here I have been looking for a good pizza place. I missed real pizza places, the small family owned places. But all the pizza places near me are the big corporate places like dominos and pizza hut. But today i found "Giant Manhattan Pizza and WIngs" and I am extremely happy with the food and service I received here.

The pizza was excellent!!! and they have a giant 28" pizza there! Recently, I had a party and wished I could have found a party size pizza like back on the east coast. Where they had to put two boxes together! But now next time I throw a party I know exactly where to get the pizza from!

Great Food and a Great Value! They definitely made a happy...