La Michoacana Premium — Restaurant in Glendale

On 7-2-2023 at 9:42 PM my family and I went to Michoacana Premium located 6710 W Camelback Rd Ste B. I ordered 2 MEDIUM Volcanos. I paid $24.22, after paying I stood there waiting for my order. Night manager Nicolas asked what was a waiting for it and I told him I’m waiting for my order then he comes and tells me that they had made a medium and a large and that I needed to pay a $2.25 difference. I said no I wasn’t going to pay more for a size that I didn’t ask for. I told him check the cameras and you will see that I never mentioned a large. He said good idea so he left and I stood there waiting so then I asked what’s going to happen with my order for what I paid for and he said that they were still checking the cameras. 24 minutes pass by since i paid and I still didn’t receive my order so I asked to speak to someone higher than him obviously and he gave me Patricia Cabeza’s number I called and I explained what had happened and she told me that it was going to be a loss for her business, when it wasn’t even my fault. I told her that I wanted to go home already because by this time it was already 10:18 when the business closes at 10. I had got there at 9:42 so I said I want to go home and she said that she wanted to go to sleep. She tried to say that i ordered a large when in reality if small was an option I would of chosen that. She said small wasn’t an option so obviously i picked a medium because a large was bigger but than what i wanted. So to call it even she was just going to tell them to make me a medium which should’ve been made since the beginning I wasted my time and the customer service was so rude. I do not recommend this place at all they need to practice on their attitude and their customer service. Why would I pay more for something I didn’t ask for. I am so disappointed that they ignored me. They decided to start cleaning instead of just correcting the mistake they made. Like I said, I do not recommend this...

It was my first time visiting this place. Really liked that it was clean and it wasn't packed. I enjoyed the concept of organic flavors and exotic fruit but they also need to master the basic flavors. The chocolate chip bits were too big, like they just threw a bag of chocolate chips into the vanilla ice cream. Sort of like they do it at cold stone. They should maybe think of grinding them up a bit. Big chocolate chip bits become hard to chew at times like that when there very cold. The Vanilla flavor was ok, it was a yellow color but the flavor was not impressive. The regular chocolate was good and so was the waffle cone. I felt it was a lil over priced but they do try to make up for it with monster scoops. My kids were not able to finish two scopsc so next time I'll go with one scoop. I will try it again later in the future to try exotic fruits next time only. The basic flavors weren't impressive for the price I paid. I'll give them a second...

First time going there I was really surprised when I walked in the place is big and clean and the display looks fun! So many choices though I couldn't make up my mind on which or what to try but ended up tasting vanilla icecream and it was good! I bought a mangoneada which to my surprise they add icecream to this too! I chose the mango with chili icecream in it I also ordered the fresh fresas con crema and both of this were delicious! The lady that helped me was really nice and was patient with me since this is different creamery than usual! She placed my mangoneada in the freezer while making my fresas con crema I also noticed how good she was training her coworker that was asking her about quantities on a surten item she was preparing for a customer! They have antojitos,icecream, elotes,ice popsicles, and also sell icecream cakes! Definitely...