Cape Ann Coffees — Restaurant in Gloucester

I’m so upset. I went to get lunch and a coffee because I normally enjoy what they have to offer, but today I asked for a vanilla iced latte (which is what i order every time). Instead I got a burnt iced coffee with a pump of flavor shot. There was no milk and it tasted horrific, i asked them to put milk in it but i still left with a bad tasting coffee. The cashier and the girl making the coffees were both rude and had bad attitudes, it was a very discouraging experience. The only positive part of the whole ordeal was the woman who made my sandwich, she did a great job and was very kind about the coffee. Overall, i don’t think i’ll be coming back. I wanted to support a small business but i guess i’ll need to find...

I don't think the desserts with that great or the sandwiches and it was a little bit pricey for what you're getting and the coffee you have to make it yourself so I feel like you shouldn't have to pay that much for a coffee if you have to put the cream and sugar in yourself I was in line and two people cut in front and the people didn't say anything and I didn't want to cause any commotion but I feel like if that was me I would have said those ladies are next or the lady and the guy is next with the child they didn't do that there I mean it is comfy kind of feels like you're at home but definitely not kid-friendly in the service was...

Hoping that the owners will take a look at recent reviews and make staff changes. I went here every single day for many months after moving to Gloucester and the service and quality have really hit rock bottom. I keep hoping to resume my regular schedule, but am disappointed almost every time I give Cape Ann Coffees another shot. It seems ludicrous given historic excellent reviews that recent reviews about watery burnt coffee or flavored milk as lattes could be true, but sadly they are. I don’t even know how this happens, but it is clearly staff related. There is a significant improvement whenever the owners...