Dunkin' — Restaurant in Gloucester

I had a disappointing experience at this Dunkin' location on Sunday evening, Labor Day Eve. The store was relatively quiet, and I was excited after a lovely day exploring Gloucester and Rockport. I ordered two iced coffees and two donuts, and while the guy who took my order was nice and efficient, everything went downhill from there.

When I asked for a cup of water for my dog, the supposed lead or supervisor flatly refused. I've been to many Dunkin' locations where they happily provide water, especially for pets. Her response was dismissive and rude, telling me to "talk to the owner" instead of just acknowledging my request. It's baffling that she wouldn't accommodate such a simple ask.

After I left, my friend went in to ask for water for my dog, and he was met with the same hostility. This employee treated us like we were a nuisance rather than customers. To make matters worse, she threatened to call the cops because she felt "uncomfortable." Seriously? We were just trying to be polite customers!

It’s clear that this location lacks basic customer service skills, and the management should take a long, hard look at how their staff is treating patrons. I will definitely not be returning to this Dunkin' Donuts again. If this is how they treat customers, they’re doing something...

Disgusting when you see a nurse trying to use the bathroom and you tell her that she has to purchase something before using the bathroom knowing she really has to go. This Customer Service is disgusting and the arrogance of the staff as if I’m asking to borrow five dollars I will never purchase anything in the store ever again and I asked for my English muffin to be toasted dark and they couldn’t even get that right how about before you ask customers to purchase you make sure that you provide exceptional service and the appropriate request of food When you have customers pay to use your bathroom how disgusting that you think that we were in the city or in an area where we have to worry about crime, God forbid if you have to use the bathroom before you pay at this store the worst customer service I’ve ever had from a Dunkin’ Donuts...

Currently on the road for a long trip. About 20 minutes ago I went in and ordered 2 orders of the everything mini bagels. My bagels were made fast and thrown in a bag and off to the side. I waited quite some time before I was given my bagels. When I brought them into the car and began eating, they weren't even heated up. I've stopped at about 3 different Dunkin' locations so far within this trip and I've been okay with the service and food... but this one? They can't even heat up 2 orders of mini bagels? That's...