Chicken Salad Chick — Restaurant in Gonzales

My family and I have been supporting this business since they've opened and never had a problem until today! April 18, 2025 (3:30pm). We spend $30 plus each trip! Today I went to get our usual and got upset and frustrated and really won't be spending anymore money here! While one customer won't hurt their pockets Corporate should know how they (Management and crew) treat their paying customers! I ordered The Chick 2 scoops and was only given 7 crackers the total went to 7 after asking for more! I asked the young lady at the window whom had had an attitude from the moment I got to the window bc they rang me up for a regular lemonade on a kids meal! Mind you when placing my order for my kids I ordered a strawberry and a regular lemonade. I assumed they misunderstood me when I said regular with an adult size drink. She ended up taking off the entire kids meal and rerang it up on a separate ticket. At this point I'm like what are y'all doing? I asked for more crackers after checking my bag she said she couldn't give me more because I already had 7. I said I could pay for more or can I speak to the manager because this has never been a problem before! She came back and said the manager is busy fixing food (No one in the lobby nor behind me) I get it could have been door dash orders but to refuse to help or hear out a paying long term customer to me was unacceptable! These past few months their customer service has gone down! Common sense really is common and obviously taking accountability isn't a norm! Management needs better training and hold their self and employees accountable and workers need to be at the window only of they can comprehend, without attitude! I'll be glad to spend my money else where before I feel un heard or pushed to the side! Do Better! Remember WE pay y'all bills, not the...

I placed an online order to avoid having to wait. I was getting lunch for work. Online said my order would be ready at 5:48 pm. Arrived to restaurant around 6:10 due to heavy rain in the area. When I arrived to drive thru I was instructed to pull to the window. When I pulled to the window I informed them that I had a carry out order that was supposed to be ready. The young guy at the window seemed so nonchalant said ok and closed the window. I sat there for 10 minutes watching him and his co workers laughing and talking as if they were at some type of party. So I blew the horn and asked he located my order he said he was checking on it. Another 10 minutes goes by still no order. Another young lady comes to the window and she states that there system had went down the night before and that she could not locate my order and if I told her what I had ordered she would remake it. Well she remade it and the order was wrong. The young guy at the window seemed as if he is incompetent to have a job and I wasted 30 minutes waiting on an order that was supposed to be ready and the order was still wrong. And I guess their apology were free cookies that I didn't...

A wonderful surprise. I have driven past this place for months and finally decided to pop in. Greeted very pleasantly by Kendra, the young lady behind the counter. She was very patient and offered as many samples as needed to make a decision. I had the option to choose a Scoop or Sandwich on bread or croissant. I chose wheat bread instead of the croissant (recommended by Kendra). There is also the option to Make It a Trio by adding a side. I love anything spicy so I got the Jalapeño Holly, which has diced jalapeños galore! I also bought the Kickin’ Kay Lynne - a combination of buffalo sauce, ranch, bacon, shredded cheddar cheese, jalapeños, & Sriracha!!! For my side I chose the Grape Salad, which consists of Red & White seedless grapes covered in a sweet cream cheese mixture, topped with brown sugar & crushed pecans…YUM! The food is fresh and the prices are reasonable. There’s a cooler upfront with prepared salads to go, in large and small sizes. You’ll spend anywhere between $9 and $11, depending on sides and a drink. There is also a drive-through. I’m very pleased to have found something different to eat besides fried foods...