Pizza Hut — Restaurant in Gonzales

While I know this won't make a difference to the business after reading previous comments I am going to tell you anyway so people won't make the same mistake I made.. I placed an order last night at 7:50 pm online put my cell number to be texted with delivery updates. Estimated delivery time 60-75 minutes no problem I had worked a 24 hour shift literally and needed to get settled in anyway. A hour and a half passed nothing..tried calling and the phone rang forever. I finally got a message around 9:45 saying my food was out for delivery. 10:30 still no food. I picked up the phone to call again they closed at 10pm?? No one bothered to call and tell me they never planned on delivering the food they just didn't bother to show up. So after working a 24 hour shift without a meal and driving over an hour to get here I was way to tired to stop so decided to order in. Waited over 3 hours for my order to never show up. I am a manager in retail so if no one else understands being short handed trust me I do, but the lack of communication speaks volumes because they could have at least called to say that and I could have been sleep long before I finally went to bed. It shows how poor the leadership is in this establishment after all "speed of the leader speed of the team" so judging by the reviews they obviously need a new leader. My team is a reflection of me so whoever runs this place may need to consider a new line of work because managing is not your thing. Take my advice and order elsewhere..don't just take my word read the other reviews that I should have prior...

This is by far the worst Pizza Hut location that I have spent money at. I will not be using this place to order from and quite frankly I just might never have Pizza Hut again. Ordered online using their "super friendly" website which told me the wait was 1 hour. 2 hours later I have to call the location, only to be greeted by someone who sounded like they did not want anyone calling the place for any reason. I explained that the order was created 2 hours ago, they proceeded to argue with me and tell me it isn't in their system and must be at a different location. After 10 minutes of noise and confusion they ask for my address and tell me it should be on it's way. The driver shows up with my order, well, most of it. He didn't realize that there were items missing until I said something, he reluctantly apologized and told me he would be right back and because I had to wait so long he would give me a free 2 liter (stealing from the company). Yet another 30 minutes rolls by and I had to pull out my handy dandy smart phone to, yet again, call the location. They scream in the background wondering who it was that was suppose to be coming back. Instead of the person who answered the phone telling me it will be on its way shortly the delivery driver got on the phone and angrily stated "I am on my way so chill out." I live 8 minutes away. terrible service, I understand that it is Friday night. I understand that things can get forgotten sometimes, but this is pure...

Horrible. The guy running the register was polite. They were busy and backed up on orders but he was calm and attentive.

I ordered online at 7:15 for pickup at 8p. I arrived at 7:58p to find them busy. No worries. I paid and waited patiently. About 15 minutes later, the guy says my order is on its way out. A few minutes later, a girl calls out my name my pizzas are ready (3 mediums). The boxes aren't hot as I'm walking to the car but I figured they needed a second because the pizzas were just put in... Wrong. All 3 pizzas were cold. 2 looked as if they had been sitting for quite a while. 1 looked fresher but was still just barely warm. The garlic butter crust flavor didn't melt on the crust and the pizzas weren't even sliced. I'm thoroughly disappointed.

Since it's a school night and they were clearly under staffed and backed up, I opted to keep my cold pizzas and lodge a complaint. I called and was told to call the manager in the morning. I believe my pizzas were ready when I arrived but they were just sitting on a counter while other pizzas were being made instead of boxed and put in their heated...