Papa Johns Pizza — Restaurant in Gonzales

I ordered cheese sticks from here. First time ever at this Papa John's and the last. I show up to pick up my order at 10:30pm, the cashier had her back to me playing on her phone so I stood there several minutes before she noticed me. Then when I gave her my name she started smiling and giggling saying I think we gave your order away, it's gonna be 5 minutes for a new one. She walks back to where the office is, pokes her head in the door and tells whoever is in there that I came to pick up my order and they started laughing. I have a sneaky suspicion that they ate my order and didn't say anything cause she just keep laughing. I didn't think it was funny at all and I didn't get no kind of compensation for her stupidity. When I was fixing to leave a driver pulled up, I asked for the regional managers number she told me no I can come inside and talk to someone else. Terrible customer...

Ordered a Pizza and a soda at 6:30 PM. The online order told me it would take 110-120 min. I called to confirm that my order was going to be almost 2 hours long before it was delivered. Called 3 times, The first person told me that it wasn't going to take that long. The second person told me that it WAS going to take that long and they had new people answering the phone. The third person told me that it was on the way, which was at the 2 hour mark. It took another 35-40 mins for them to show up with a warm drink and pizza that fell apart when you tried to pick it up. There was no extra ANYTHING I ordered and we also live less than 10 mins away. NEVER ORDER PAPA JOHNS. I will be using Dominos as they can get my food to me in less...

We ordered a pizza this evening 7/26/2020 while we are awaiting the arrival of our pizza we receive a phone call saying they do not deliver to our area? Really? We just ordered two days ago and had the pizza delivered, as well as many previous times before. What doesn’t make sense is they gave my husband the run around about using door dash and that they do not deliver outside of a five mile radius. We are exactly five miles away! Why lie and not tell us all of your drivers quit? Which is what the manager told my husband? Why are y’all so unprofessional? Franchise owner needs to hire individuals with integrity, don’t lie to people. You knew you was caught when we told you we just ordered two days ago. We...