Cancúns Mexican Restaurant — Restaurant in Grafton

Information relevant to story: Sometimes with debit cards, the card will be swiped, the transaction reported in your bank account but not the card system of the establishment you’re paying at. You then have to wait 1-2 business days for the charged to be removed from your bank account.

We went out to Cancun’s for dinner. The bill was $75. I had $126 in my account. They run the card. One of those run/not recorded transactions happened. So now $75 is taken out leaving me with $46. They come back and tell me my card is declined.

I ask to speak to the manager. A young woman comes over to my table, I show her the transaction in my account, which also displays my remaining balance of $46. They take my card again, after I told them it already took the transaction and they can’t run it again because there isn’t enough funds to cover it a second time. They run my card for $46, without asking me first; then come back to the table with a receipt for $46, and asking me to pay the remaining $25. I then show them my bank account showing a charge now for $75 AND a charge for $46, with my balance clearly showing I now have $0 to my name. They tell me I have to pay. I explain to her they have already charged my account well over $100, and at this point there is nothing I can do but see if the money is put back into my account in the 1-2 days, leave them my contact information and if the transaction is in fact deleted, return to the restaurant and pay them first thing Monday (this happened Saturday after my bank was closed). At no point was I hostile or rude, I was certainly frustrated as they charged my card more than was due and were telling me I hadn’t paid, but I wasn’t rude. At this point the woman I THOUGHT was the manager says “Let me ask my boss.” I offer to leave the table to speak to her directly and so we do.

I start explaining to the woman the situation again. She says to me “If you had the money in the account it wouldn’t have been declined. When we ran it for $46 it wasn’t declined, so you just didn’t HAVE the $75. If you didn’t have the money to pay for your meals & drinks you shouldn’t have come out to dinner.”

She blatantly called me a liar who purposefully came out to eat without the money to pay, after physically seeing with her own eyes the transaction and all funds to cover it were in my account at the time of each transaction they swiped.

I ended up leaving the restaurant my contact information & my license number (which she then verified, as she clearly did not trust my integrity) and I intend to go back and pay them IF the transactions “falls off” my account.

The only thing I did wrong here was not have an abundance of money in my account so I could be double charged when their system had an error. I don’t think that warranted the extremely rude behavior from the owner or manager of this establishment. I will certainly pay what is owed if it was truly an error, but we won’t be visiting again. I suggest you pay cash, or have a couple extra hundred bucks in your account in case of their error ruining...

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