Subway — Restaurant in Grafton

Ordered some subs to take to people at work, ordered and paid before heading over. When I arrived they did not have the order ready, they had received it but said they do not make orders in advance. There was a long line, so I figured I would try my luck elsewhere, so I asked for my money back, the server said no. Being that I did not feel like losing $40+ I said fine I will wait for you to make it, the guy there giggled but did not say anything. Other customers get serviced, the guy looks at me and says "What do you want? I thought you were in a hurry" with a big grin on his face. I replied "Well since you will not give me my money back I would like you to make the order", then the dude just gave a huge eyeroll and literally laughed at me. After more giggling he made the order, all the while giggling, looking at me then laughing. So I get my order, though it was thoroughly crushed, which I suspect was intentional. Received an email survey, filled out the experience and Subway corporate replied and was told yeah, that guy is nice, not sure what was the problem, since you don't live in CT I can't help you. Doesn't make sense to you?...

I just want to share a quick review of what my husband and I observed during our visit to Grafton Subway back on Saturday, 7/30/22 around 6:30-7:00PM. We go to Subway every Saturday after doing our grocery shopping. Ana was on by herself. When we arrived she was doing orders for four people before us. When that was finished, she ripped off four or five on-line orders. She said to us that it would be a few minutes. She very calmly and in a steady pace put together these on-line orders. As soon as she was done, these customers arrived to pick their orders up. Again, she calmly took care of these customers. Then she took care of us in a calm and thankful manner. Of course, it helps that we are patient people understanding what was happening and that she was alone. But we give 5 Stars to Ana for doing such a great job during such a busy time. We were out in no time considering all the orders she needed to...

Terrible service. Walked in, and the woman asked what bread I wanted, I answered with footlong Italian bread, please. She proceeded to grab Italian herbs and cheese. I say it's supposed to be Italian, she said oh not herbs and cheese. I said no. She asks what kind of sandwich, I say ham. She then puts 4 slices of ham and then grabs salami and starts putting that on. I say oh it's only supposed to be ham. She then proceeded to take the salami off and throw it back and only leave 4 slices of ham on my sandwich. Does t ask me if I want anything else and then just puts my sandwich down and doesn't say another word. So I asked for cookies and a medium drink. And still no words. So I put my card in and she just walks away and doesn't say anything else. Seems pretty rude to me that she didn't listen and then gets mad at me for it. Clearly the woman doesn't listen and has bad...