Subway — Restaurant in Grafton

Been eating here for years, never had an issue until recently. Ordered on the app for pickup, got charged to my card and a confirmation that the food was being prepared. When I went to pick it up the staff said they hadn't received any order from me, then argued with me about which address was correct and became super dismissive and refused to even attempt to process a refund, or even just make the food i already paid for and had the electronic receipt pulled up on my phone. Went up there today to try to get a refund again, and they told me I'd have to dispute the charge with my bank. Absolutely ridiculous, and unacceptable service from a restaurant. So, thats how my last visit to a subway went. Hopefully I can save someone...

Horrible horrible customer service! I spent $50 on subs on Nov 10th to be delivered to a game night I was hosting. They never arrived. I have contacted the store, the delivery service, and their customer service through their website. Took 3 tries from Doordash and 3 from myself for an answer from anybody. Patricia sent me an email telling me to call a number and ask for the delivery depth. I did, the lady I spoke to said they had no such dept or anything like it, so I sent an email back to Patricia 3 times over 3 weeks. As of December 11th I have yet to receive a reply at all or my money back. ...

Most horrible service I’ve ever had at a subway. Completely messed up our mobile order, when we called they said they would remake the sandwiches. Proceeded to not tell us we had to bring the old sandwiches back so we wasted gas going back to get them. Then they didn’t even remake our sandwiches. Will never go back to this subway again. Worst experience ever. I do...