Caribou Coffee — Restaurant in Grand Forks

Really awesome food and drinks but lately the wait at their drive thru is really long. Maybe they're short staffed? Earlier this week I waited at least 5 min just to order while i was at speaker to order. I ordered a berry white mocha w coconut milk at the drive thru. She told me I had a free upgrade so I got the large. When I got up to pay she forgot my upgrade so I was charged full price and I was told it'll be on there to redeem later. Ok. Drive off and took a drink. I recieved a white mocha with no berry in it and reg milk. The entire experience was not impressive. I wasn't going to complain but I returned today and asked for my upgrade which was not there. I was not given any type of discount for being misinformed last time after explaining my earlier experience. Kind of...

I was getting my large caramel high-rise iced, but without the ice. I buy coffee for my four of us in our way out of town quite frequently from this store. $20+ dollars in coffee and they tell me if I get my coffee without ice (because I really don't like ice for one and for two I am buying coffee, not ice) and they told me I will not get a full cup of coffee if I don't want any ice. Um, what? I though my $5 cup was supposed to be for the coffee I ordered, not ice. They just lost loyal customers. This has never happened at any other Caribou. You can order a coffee any way you want, but don't expect a full cup if you don't want any of the...

Caribou is finally opening more hours since their Covid closure. I’ve recently had mixed experiences and was hesitant to dine in today. I was surprised to find friendly staff and good food and drinks. I’m a Caribou lover and switched to Starbucks in the pandemic since Caribou wasn’t open reliably. My first time back the drive thru attendant was rude during order and pick up. Enough that I didn’t even want to come back to my favorite coffee joint. I eventually realized I had a ton of gift cards and tried the drive thru again- that time was great, the associate was helpful and friendly. And today we enjoyed the atmosphere and...