BIGGBY COFFEE — Restaurant in Grand Rapids

I went to buy gift cards for a Christmas party I was going to later in the afternoon. The girl behind the counter was sitting on her phone started making them and they gave me all scratched up cards oh, and put $10 gifts onto $50 cards. This would make it look like I was giving somebody a $50 card that I had already used $40 of. I went back to return them and get my money back when I noticed and they took the cards give me a receipt and never gave me my money back. As of yet I am still waiting for $65 and I've been talking to corporate and trying to get a hold of a manager at this location which doesn't seem to exist. I called the location and asked if there was a manager in or if I could have the owners number and he hung up on me. I would never go to this location again very unprofessional. And they...

So they were filming a commercial when I went in and that was a very unique experience, lots of repetitive phrases being said but very entertaining as one of the people was an opera singer. Coffee was great and I don't know if it's a regular thing since this was my first visit to a Biggby but they asked me if I'd like an extra shot after I had paid which most places tack onto the bill, and just those little things can make a customer satisfaction level go up to a point where I'll skip the Starbucks and start...

Here is the deal: if you do not have enough employees to schedule a Saturday, just close. It is not fair to your 2 high school employees, who clearly are not equipped to handle Saturday traffic on their own, to be thrown to the wolves. I am standing here witnessing several women who are angry and demanding refunds(which neither employee knows how to do) because they have been waiting 30 minutes for their orders. Let me be clear: this is a Management issue, not an employee issue. Get...