If I could give zero stars I would. And I'm really not like a Karen type person but it was really that bad, worst service ever, only one person in front of me and it took 25 minutes just to get up to order, when I did they literally took 10 minutes to make one ice cream mason jar superhero thing, then tried to bring me the person in front of mes fries and after they finally got it out they informed me that they didn't have any cotton candy which goes on top, I asked if they could put something else on it and they said no, they didn't even hook it up with ice cream where the cotton candy would have been, they literally gave me a half empty mason jar with just half ice cream and marshmallow and sprinkles and filled the rest with whipped cream. The one person ahead of me only ordered 2 things and was clearly also not pleased, so we waited almost 40 minutes, paid $13 for 2 scoops of ice cream basically that was half melted by the time they handed it to me. My daughter was so upset with it we literally left the zoo because of it, luckily it was around 4 at that point so the day wasn't completely wasted. And it's not like there was only one person working or anything their were 3 people in there all working on the order at once and no one was taking orders it was bizarre. I wasn't sure if I was at the whistle stop or the sloth exhibit. Otherwise before we got there it was an awesome trip to the zoo. Like it was that place specifically...
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