Nawara Brothers Home Store — Local services in Grand Rapids

Sorry, but we've had a poor experience with Nawara Brothers. We choose local when we can, and my wife selected them for a suite of kitchen appliances, both because "local", and due to their reputation. Our appliances were purchased in May 2021, and were installed in July. All was fine with the exception of the upper oven not working. The installer returned a day or two later, and identified the part that needed to be replaced. He ordered it, but did warn us that he didn't know how soon it would arrive (which, in this Covid-era, we understood).

We heard no more until, on 9/14, I called for an update. The individual that answered said he would have the service guy call us. Never happened, not a peep from anybody at Nawara. I then called again Monday, 10/04. I was told "we're waiting to hear from GE regarding the warranty". He suggested I nudge them (GE), and gave me their phone number and a claim number. He also put me through to our rep's direct voicemail (he was apparently with a customer at the moment). The voicemail-greeting warned me that "if this is Monday, please know that Tuesday is my regular day off, and I'll return your call Wednesday". It is now Friday, 10/08, and I still have not heard from anybody at Nawara.

I did call GE, and they told me “Yes, a claim was submitted, but it was then cancelled". She suggested I make an appointment with their own service department, which I have done. Hopefully, we'll have a working appliance before Thanksgiving.

We do not expect Nawara to be able to make a part appear magically, but we DO expect AT A MINIMUM to have our calls returned. Nawara,...

We consider Nawara Brothers Appliance, the “premier” Appliance store, in this area. New to the area and not knowing where the “best appliance shopping experience” for us could be, we discovered Nawara Brothers. Our experience, from appliance selection, to final payment was that of “total satisfaction”!Justin is “well versed” in the product lines Nawara Brothers represent, at a level of knowledge not found in other options available to us. Work ethic, core values, experience,attention to detail, and customer satisfaction seem to be a “profound culture”, spread across the team of employees that represent Nawara Brothers Home Store. We feel confidence in the “extended warranty” that is provided “in house”, and serviced by Nawara Brothers. The dedicated installation professionals (Mike, Adam and Dan) provided, without being prompted, floor protection as well as care to ensure a non-problematic “install experience”. They possess a complete knowledge of the product infrastructure which was demonstrated with the delivery and installation of our appliances. Nawara Brothers should be “celebrated” for a long term, family, business offering “very competitive”, if not “Best Pricing” in the universe of appliance sales and service!! We are very proud to join the family of happy consumers of Nawara Brothers Home Store!! Save your valuable time and short-circuit the shopping/buying experience, and visit the Nawara Brothers...

The sales staff were very helpful and I could get an appointment to install an appliance the next day. I would go back for this reason.

The installer, however, was not pleasant whatsoever. First thing he did was walk into the kitchen and say "well, we've got an issue that's going to cost YOU more money." Yeah, I wouldn't lead with that. Maybe explain what's going on first and THEN we'll talk about money.

I tried to talk with him about a couple different solutions I had in my mind, but he wasn't having it. I asked if the two of us (with my help) could temporarily put the appliance in place so I could see what it looked like. He said flat out "No", and said that's too difficult, even though 15 minutes later he installed the appliance by himself. It was basically a "take what I'm going to do or leave it" situation. I don't appreciate that feeling in my own home. I ended up going with it, thinking I'd just call the friendly people back at the store if it looked bad when he was done.

When I did pay the extra money for the alterations, I had to pay the installer directly, not Nawara. That seemed a little odd. Is that normal?

Again, I'd return based upon my experience in the store, but maybe throw your installer, Rand, a little customer relations training....