Subway — Restaurant in Granite Quarry

Let me preface this by saying I work and have worked in retail, food, and customer service for the past 10 years. I have never once posted a negative review for a business because I understand things happen and people have bad days. I placed and order for 2 subs one for me one for my partner at 6:34 PM. I arrived at the store at 6:56 PM (the app said the order would be ready at 6:50) I always give a 5 minutes cushion because I know customers in store take precedence. I walked up to the door and it was locked and I could see an employee in the building, I thought okay maybe they had the second person call out and they aren't taking walk ins. I go to call the number on the door and it is disconnected, I call the number on the app and get hung up on. I then proceed to stand there and watch the employee make more subs and then motions to me (as if I could understand hand motions) something. I pull my phone out and point to it to try to communicate that I had an online order. The employee then proceeds to ignore me as I stand there until 7:26 PM waiting for him to at least come to the door and communicate to me what is going on so I can at least know if there is a problem and if I need to go somewhere else. I had zero issues going somewhere else if they were closed or had staffing issues. My problem was the blatant disregard and disrespect to not even open the door a crack to communicate the situation. I will never be eating from here again and I am still owed a refund for the 2 subs I ordered. I can see why the reviews for this place are so low, and just to think these same people working at these places are probably complaining they don't get paid enough yet can't even have the decency to communicate to someone like and adult what is going on. The icing on the cake was when I walked around the back of the building the employee had closed up shop and was sitting in his car and again looked dead at me and...

The absolute worst subway I have ever been to! Ordered subs from the app (I know shocking it actually worked), just to pick them up and get home thinking how hard would to be to mess them up right….wrong. Pull out first sub everything on it is right but it was toasted when I said not toasted, we got past that just to get the other sub out and it’s on the wrong bread and it’s burnt black. So I take it back, wait in line 30 mins for them to make TWO subs for the couple in front of me….TWO….30 MINS! And the whole time they’re telling them sorry we’re out of bacon, oh yeah we’re out of tomato, sorry but we’re also out of chipotle and when it’s my turn I’m told since it was ordered on the app they would need to reach out to their manager! What! To make a new sub that they messed up!? And can’t give my money back either without approval. It took them 30mins to make two subs and my son was at home waiting for his food so I just threw my sub that I brought back in the trash told them don’t worry about it, took long enough to get through the line, they don’t even have half the ingredients to remake the sub anyways and I’m not about to wait even longer for them to “try” to call the manager. So I left and went to the one in Salisbury at the Walmart, wayyy better and the girls there was so nice they gave me a discount when they found out what I went through at the granite quarry subway since I was having to pay for a whole new sub.

Also I should mention I offered to bring it up on my phone where it was ordered and the receipt on my phone but that wasn’t accepted. And unfortunately if they were just children working with no experience as someone who’s been in management, they should have had a manager on site, otherwise that’s just bad management. And not having enough ingredients at the store for several months is also...

I went to this subway to pick up a DoorDash order. I waited over 20 minutes for this order to be ready because the customers cookies were in the oven. While I waited, another lady came in to place an order. Apparently, she was also trying to order chocolate chip cookies, but the last of them were in the oven For my customer. She gave them some sob story about how her child would only eat these chocolate chip cookies and she had to have them. So when they came out of the oven, I was called to the counter and told that I needed to contact my customer because all of these cookies had previously been promised out, so he would have to pick another kind. My customer had a hard time choosing a different kind of cookie because, even in my own opinion, they all sounded gross. He chose another kind. It was only Then that the lady standing There placing her order said, “I’m Sorry. My son will only eat these cookies. He has to have these.” I looked at her and said, “ You don’t have to apologize to me. They weren’t my cookies.” She said, “ Yeah, but I feel bad. They put these cookies in the oven just for me because I asked for them for my son.” I told her that that was not true because well before she got here, I was already sitting, waiting for these cookies that were put in the oven for my customer. She didn’t say anything back.

I just feel bad for my customer. I told him what they did. I hope he doesn’t ever give them his business again. I certainly won’t. It may be only cookies, but that was extremely poor...