Let me preface this by saying I work and have worked in retail, food, and customer service for the past 10 years. I have never once posted a negative review for a business because I understand things happen and people have bad days. I placed and order for 2 subs one for me one for my partner at 6:34 PM. I arrived at the store at 6:56 PM (the app said the order would be ready at 6:50) I always give a 5 minutes cushion because I know customers in store take precedence. I walked up to the door and it was locked and I could see an employee in the building, I thought okay maybe they had the second person call out and they aren't taking walk ins. I go to call the number on the door and it is disconnected, I call the number on the app and get hung up on. I then proceed to stand there and watch the employee make more subs and then motions to me (as if I could understand hand motions) something. I pull my phone out and point to it to try to communicate that I had an online order. The employee then proceeds to ignore me as I stand there until 7:26 PM waiting for him to at least come to the door and communicate to me what is going on so I can at least know if there is a problem and if I need to go somewhere else. I had zero issues going somewhere else if they were closed or had staffing issues. My problem was the blatant disregard and disrespect to not even open the door a crack to communicate the situation. I will never be eating from here again and I am still owed a refund for the 2 subs I ordered. I can see why the reviews for this place are so low, and just to think these same people working at these places are probably complaining they don't get paid enough yet can't even have the decency to communicate to someone like and adult what is going on. The icing on the cake was when I walked around the back of the building the employee had closed up shop and was sitting in his car and again looked dead at me and said nothing.