Subway — Restaurant in Gray

Holy cow---attitude issues! Normally when I walk in to the store, someone yells "Hello" to greet me. Not today! As a small business owner of a food establishment, I know good customer service when I see it. I live here in town and come here every couple of weeks after work. Today, I walked into this Subway and one of the young ladies (blond) said, "There are four sandwiches we are making now, and then four more, so it will be a little bit of a wait." There were two other employees working, one was helping her with the orders and the third seemed new and wasn't sure what she should be doing. I was the only customer in the building. The blonde woman told her to help with the orders. At my business, we always take care of the customers who are there (in store) and certainly accommodate as many people as possible. To watch three people employees taking care of customers while I stood there seemed strange, so I thought that I would probe further. I asked the blonde woman if this was their business model? Certainly, she sensed that I was questioning their methods of helping customers. I absolutely did not have any tone when I asked, but did want to point out that it seemed like a business model that is atypical. She told me that the other orders (probably through the app?) had already paid and they were going to be there in 5 minutes. She was not rude about it, but she also did not have customer-service manners. The employees at my business are instructed to simply apologize to the customer if there is a need to wait. Anyhow, she did get to my sandwich and as the other two were putting veggies on the orders ahead of me, she finished mine and we were checking out at the register. (In the meantime, three other customers had entered and were waiting. Blonde employee makes the comment (pointing to the line), "That's why we needed to get the order done." My response was simply, "Okay." Then she said as she handed me my change, "And I'm not going to apologize." Where did the need to say that to me come from? I was not barking at them when I was there, I had certainly not asked her for an apology (although she should have apologized for the wait). And what did the line forming have to do with getting the previous order completed? Logically, have one of the three employees helping the walk-ins and the other two can finish the app orders. I would have been long gone if this common sense would have been used and perhaps even 1-2 of the others in line. I could have pointed this out to the young lady, but after she made the "Ism not going to apologize" comment, I knew that my rationale would have been lost on her. To the franchise owner of this Subway, I feel your pain. Hiring right now is so hard because nobody wants to work, so you get stuck with employees like this. My guess is that she will not last a month with that attitude. The sandwich was fine, hence...

Today I called in a phone order for myself and Two of my co workers, I was told it would be Twenty minuets so after Twenty minuets I went to the store to get mu food. When I ask for my phone order I was told they were JUST starting it, I watched the server who was "making the order" stop and take other orders form those in line and make their food ignoring my order.I ask why he was doing this and was told" we make them in the order they come in in" and I again reminded the staff I had CALLED FIRST! better then Ten minuets later I still had not got my food only Two of the meals were read, when I finally got my food I was told they were on the house, big deal when my co workers had to make up for my standing waiting for our food, and I had to jam my meal down because my lunch time was spent waiting ! by the way the ONLY reason they got One star is if you do not pick some star...

I have been let down by this place over and over again. I work nearby and I sometimes come here for lunch. The past couple of times I ordered online and each time I get there they are out of one thing or another and they either give me the sandwich without a certain topping with saying anything or not make it and wait until I get there to tell me that something is out and then I have to waste a chunk of my break waiting for a new sandwich. The latest time this happened I decided just to cancel the order upon getting there but a day later I noticed that I still got charged for it. I called them and they told me that there was nothing they can do and told me to call "the big bosses" about it... whatever the hell that is supposed to mean. Anyway, don't go here, just go to Cumberland farms across the street and get a cheaper sandwich of pretty much the same...