Subway — Restaurant in Grayville

I usually try to give people the benefit of the doubt, but after reading other reviews, I knew I wasn’t aloneand unfortunately, every word about this place is true. The employee I interacted with, Nikki (a middle-aged woman with red hair in a bun), matched the previous complaints exactly: rude, inattentive, and flat-out unprofessional.

She greeted me with a flat stare and didn’t say a single word throughout the entire interaction—not even a “hello” or “what can I get you.” When I tried to clarify part of my order, she just walked away mid-sentence to restock chips, then came back like nothing happened. She moved at a painfully slow pace, like she was trying to make a point, and acted irritated anytime I asked for a topping. The whole vibe felt like I was an inconvenience rather than a paying customer..

If this is the standard of service this location allows, it’s no wonder people are fed up. Between ignored mobile orders, a useless drive-thru, and staff that seem to resent the customers, it’s clear something needs to change. If I could give a zero i would. I genuinely hope management takes action starting with reevaluating Nikki’s position...

I’ve never felt compelled to leave a negative review, but my experience at this location was really bad. The employee who helped me (a larger woman with red hair tied in a bun I think the name way “Nikki”) was outright rude and unprofessional. From the moment i approached the counter, she was glued to her phone, barely glancing up to take my order. When i asked a question about the bread options, she rolled her eyes and sighed like i had inconvenienced her.

Her attitude wasn’t the only issue. She handled ingredients sloppily dropping lettuce on the counter and still tossing it onto my turkey sub. The sandwich was a mess by the time she wrapped it. When I politely asked for a napkin, she said, They’re over there, pointing across the store without lifting a finger.

To top it off, she talked loudly with a coworker about her plans while ignoring the line of customers. The whole interaction left me feeling unwell . I get that everyone has bad days, but customer service shouldn’t be optional.

Avoid this location unless you enjoy overpriced disappointment and attitude with a side of red hair. Management needs to retrain staff or find...

This was the worst Subway experience I have ever had. Ordered a pizza sub and a meatball sub. I'm not a local came over from the highway while passing thru. Ordered pizza sub with mozzarella, in the town I live in (Ky) We have Mozzarella, after placing all 3 of my pepperoni slices on the footlong bread she said if you're looking for Mozzarella we don't have it anymore. I chose America but literally ended up with a marinara sandwich. On the Meatball sub she said there isn't enough meatball to make another sandwich this late do you mind if I put it on yours? Husband said I guess so, but he was reluctant as we were driving. Then - she charges us for double meat!! . . I'll be reporting this one to corporate. Came next door to get gas and tossed the Marinara sub in the trash so the girls didn't get there feelings hurt since they acted confused about why...