Maple Garden — Restaurant in Great Falls

Been going for years. Sometimes the food and service are very good, but other times the service is so bad it runs the entire experience. Tonight was a very bad night and a very sad situation. They are now involved with Door Dash which means they were very busy with customers inside the restaurant and equally busy with their takeout orders. However, they seemed to be neglecting their customers seated at tables. We waited for 45 minutes before even receiving our appetizers. We asked the owner to get our waitress, but waited even longer for her to arrive at our table, she wasnt attentive to our needs at all. There was no rush, care, or concern about the long wait. They do not try to rectify or apologize for any inconvenience. When the food finally arrives 60 minutes later, we are told they have been 45 minutes behind trying to get caught up with takeout. When we asked our waitress why we weren't informed of the dining room wait when we arrived, she said she wasn't told to do so. When our food order finally arrived, it was inaccurate and they acted like it was our fault. They do not take responsibility for their mistakes, they do not put their customers first, and they are not nice people. The owners are rude and do not care if your experience is subpar. So unfortunate, especially when trying to support local businesses, which we have done for years, in spite of...

To address other reviews that complain about price… Yes, everything is around $17. That’s life-I bought an $18 burger here last week that was inedible. Food is expensive and this place is no different than anywhere else in that regard. Now, the review.

Absolutely Fantastic! I ordered take out last night and unlike every other restaurant here, we were thrilled with the meal and the service. I ordered when I arrived and it was less than 15 minutes before it was ready in a full restaurant. I ordered the no 4 and the Pau Pau Platter and talk about fresh-it was obvious care was taken to ensure we were given high quality ingredients served fresh and the portions were well worth the cost-mom will have three or four more meals to look forward to from the leftovers. Now one needs to keep in mind this is Montana Chinese food, prepared for this population. This is Americanized Asian food. If you are wanting authentic Chinese as we would enjoy in San Francisco or Seattle-this is not that. But the owners may be the friendliest, warmest people I’ve ever met and I’ll guess if you ask for authentic Chinese preparation and seasoning they would make it happen for you. Highest praise for a non-pretentious restaurant serving generous portions with fresh ingredients and smiling faces...

Not my cup of tea. Wasn't the most welcome reception however we hung in there and finally got served. Everyone has bad days, our server may have been in one of those moods?

We ordered Hot and Sour Soup, small. Shrimp with vegetables and chicken curry. The taste is okay. We live in Thailand and for me, I spent the last thirty years traveling Asia, I try not to be too harsh on Asian food in America. However there are good places and bad places. This was kind of in between.

Negatives.

Don't order the tea! I'm not sure what we got. My wife thought it was coffee. Sure looked like coffee, served in a tea pot with little tea cups. Hideous taste. I mean dump it down the sink sort of stuff.

MSG. If you are sensitive, do not eat here, you will get a headache and drink a few bottles of water before you recover. They must dump the MSG on heavy.

One dish kinda tastes like the other dish. Thick with sauce.

Salty. Curry way too salty. But heck, maybe I am being over sensitive.

Positive

Restroom was super clean. Had a clean smell. That's always a plus. It means they have good standards.

Good size portion. The plates are filled with food

Good price.

Vegetables seemed fresh not mooshy or soft.

Dishes...