Wing Shack 65th Ave — Restaurant in Greeley

We stopped into this Wing Shack location for the first time for dinner. We usually go to the Johnstown Wing Shack and have always had a great experience there, so we had high expectations. Unfortunately, this was hands down the worst experience we’ve ever had at any Wing Shack.

The restaurant was nearly empty, so we expected a quick and easy visit—but that wasn’t the case at all. Right from the start, the employee taking our order looked irritated and unwelcoming. No smile, no greeting—just attitude. While we waited, a group of employees stood around the fountain drinks having a loud personal conversation, completely ignoring the fact that they were holding up the line.

Despite how empty the place was, it still took 30 minutes to get our order, and when we finally did, the wings were cold. The outside dining area was filthy and clearly hadn’t been cleaned in a while, which added to the overall disappointment.

Then we noticed a 3% “Employee Benefit Fee” tacked onto our bill. Honestly, it’s hard to justify that fee when the service and atmosphere are this poor.

If you’re the owner, there are strong signs of poor leadership at this location. This isn’t just an employee issue—it’s a management and ownership issue. Employees can’t meet expectations if no one is setting them. It’s your responsibility to train your team, lead by example, and make sure your staff delivers a great customer experience.

Here’s some free business advice: create a culture of pride in service. Train your staff to greet people with a smile and a positive attitude. Keep your space clean. When your team actually cares, they’ll earn better tips and your business will thrive. I still left a 20% tip—despite the experience—because I know how hard food service can be. But I usually tip 40% when it’s deserved.

This visit was a huge letdown. I hope leadership takes this feedback seriously and makes some real changes—this place has potential, but right now it’s...

Extremely frustrated with our order this Saturday evening. We’ve been customers of wing shack for over 10 years and love their wings, however, Saturday evening our order was delayed by 40 minutes as we were told the ticket didn't print in the back. Thankfully I asked for an update, otherwise they would not have even notified me of this delay. Additionally, when we finally received our order, our fries were very cold. Does this mean, our wings were freshly made, but our fries were not, or was the machine truly not working? Somethings does not add up with the story I was given. I know the gals at the counter were not to blame, this is why I didn't go back to complain about my fries. There sure was a lot of hustle and bustle in the back and someone in a red shirt walked in, during this chaos while I was waiting for my order. Was he the owner? He never once made eye contact with me or any others waiting for their order, nor did he ever come over to provide an update or apology for the lengthy delay. He looked busy, otherwise I would have asked him if he was the owner. I know if I was the owner, I would definitely be trying to appease my customers. I am very disappointed in this type of customer service. Will I go back? Absolutely! The wings there are probably the best in town. I don't like giving bad reviews, but would like some attention given to this issue on Saturday evening. Hopefully someone reads this and responds to the issue from Saturday evening and explain my cold...

Came to pick up my order drove off and an employee flagged me down when I was just out of the parking lot and told me they gave me someone else's order he took the order I had in my car and gave it to the car next to me which can be considered crossed contamination but whatever I got my order and left. when I got home I noticed they were mild wings instead of hot I paid 60 bucks and drove far just to get the wrong ones so I called and the manager Lauren said she would make me a new batch as long as I bring back the other order so they can throw it out and I said we'll isn't that a waste? We can eat them but I want what I paid for and she agreed I could keep the mild and they'll make me a fresh batch of hot well... I get there and the manager Kelly said that I have to give the other mild back and I told her well I was advised differently on the phone and she said well thats not our policy and I said so your going back on your word? And she said Yes I am. so I traded her the wings and she walked off with an attitude. Just think its sad to waste all that food when we could have just eaten it for left overs but instead got thrown away but I guess they don't care so much about making the...