Subway — Restaurant in Green Tree

Rude staff, rude management in store. Food soggy and not what I had ordered.

Waiting for a call from the owner, which I'm guessing I won't receive.

I ordered online through the Subway app for pick up - Between order and pick up it was a matter of less than 15 minutes (ordered at 11:15 Am - picked up at 11:28 AM). While picking up my order, 3 employees were behind the counter chit chatting, nothing unusual. Handed me my order and I was on my way.

Upon return to my office I found that my sandwich was not toasted and the cheese was missing.

I called to let them know I was disappointed, but didn't expect another sandwich or a refund. I was honestly expected an "I'm sorry" but boy was I wrong.

I spoke with a manager named "Jennifer B." first, she insisted it was toasted, and I insisted it wasn't, as I was looking at it. She got aggravated and I asked who her manager was, she advised it was "Heather" and she was there.

I then spoke with Heather - who was immediately confrontational. I was explaining I didn't care what Jen said, this sandwich was NOT toasted. Heather cut me off and asked me why we were talking if I didn't care....which isn't what I meant but I quickly realized I wasn't going to get anywhere with her. I requested the information for the owner - was advised his name is "Rick" and I'm waiting for him to return my call.

I won't be going back to this location as long as their management team doesn't understand customer service and how far a simple "I'm Sorry" would have gone.

This entire review is only happening because Jen and Heather were nothing but rude to a...

Should have read the reviews before going in. If I could leave a "minus star" I would. I have never had a negative experience in 20+ years with Subway restaurants until yesterday. The absolute WORST sub I've ever had!!! The bun was so stale it was like cardboard. Didn't notice how much mayo the employee put on it until I took the first bite. Stale bun and drenched with mayo. Yuck! Maybe she was overcompensating for the stale bun? It was so bad that I threw it in the trash. What a disappointment. Won't be ordering from Subway again. Also, your store could use a rigorous cleaning. Should have gone to Brighton Hot Dog Shop instead and you...

This is one of our toasted sandwiches and this is a toasted sandwich if you pull the meat down from the top of the bun of course it doesn't look toasted because the meat was on top of that side "in the toaster" and what happens to meat when it gets heated up it gets juicy and the juices go into the top of the bread it's sad when people try to scam places out of money and they want to try bash good people that work there for no reason because they've had a bad day. Truly is sad what people will do. Sincerely Jenn B...