Taco Bell — Restaurant in Green Tree

EVERY time I’ve ever visited this Taco Bell over the past 3 years my experience has been so appallingly bad it’s almost comical at this point. Every single time my order is wrong so I’ve learned to check the bag before I leave the window, (even though I will still unwrap something to find a wrong item when I get home) but this last time was so awful I had to leave a review. On 8/31/23 I sat in line from 6:46pm to 7:34pm before receiving my food. Car after car I watched food go out the window, and get returned immediately (I’m assuming it was the wrong food or somehow messed up). I ordered beef, I got chicken. I ordered the grilled cheese burrito? Surprise, there’s no grilled cheese on it. I didn’t even get the bottled water I ordered. I got tap water instead. There was no “sorry for the wait” either, because 48 minutes is a normal drive through time for this location. It’s been nearly a year since I last visited here so I thought there would have been a staff change or something to remedy the horrific service taking place at this location but clearly that was not the case. I feel bad for whoever the franchise owner is because it’s being run into the ground and the employees are ensuring that it stays buried. After a handful of “I’ll give it another try”’s from me and being painfully disappointed every time, you’ll never see me at this Taco Bell location for the remainder of my existence on this planet. Save yourself the trouble and eat absolutely anywhere else, because there is no saving this train wreck. Not only has it been off the rails for years, but it’s fallen off a cliff and hit the ground so hard that not even the worlds largest excavation crew could dig it out… also my cinnabon bites were...

I’m writing to express my disappointment with the experience I had at the Taco Bell located on Noblestown Road.

I ordered chicken tacos, but was mistakenly served beef — which is strictly against my religious dietary restrictions. When I brought this to the staff’s attention, I was initially told that the order had been prepared according to my request. However, after checking the system, it was confirmed that my order was indeed modified to chicken, and at no point did I request beef.

Despite this mistake, the manager informed me that a refund could not be issued. What made the experience even more frustrating was that parts of my order were also missing — the tacos lacked the requested potatoes — and it was clear that my order had been prepared without careful review of the actual details.

I was treated rudely when trying to explain the situation, and I left feeling dismissed and deeply disrespected, especially given the religious significance of the mistake.

I’m not just seeking a refund — I’m asking that the staff at this location receive proper training on order accuracy, cultural sensitivity, and respectful customer service. No one should be made to feel unheard or disrespected when raising a valid concern.

Thank you for taking the time to review my experience. I hope this feedback will lead to better service for all customers...

I don’t even know what to say anymore…first off the line was long, waiting for about 10 mins before reaching up to the young woman… I had a mobile order meaning that I knew what I wanted before coming to the establishment. I was prepared then when reaching the window. It took another 10 mins before getting my food. No big deal it’s late, it’s okay. I’m pulling off and this is where I made my mistake. So I’m pulling up at the light and I decide to eat my food while driving home. I ordered nacho fries and they gave me nachos and cheese. The cheese didn’t even have lids on them. They wrapped them in the paper they usually wrap their tacos in. I see the creativity. All I want to know, is how? How and where was the confusion? I came back into the long line once again, just to wait another 30 mins to just have them fix my food that they should have done in the first place. I get up to the speaker and tell them my issue and she proceeds to tell me that they don’t have any nacho fries tonight. Okay that’s no problem at all, but I feel like I should have been addressed this when I came around the first time. So I could have gotten or chosen something else. It’s late… I’m hungry. This was just irritating coming from work. Won’t happen again I’ll tell you that. Be...