Dairy Queen Grill & Chill — Restaurant in Greenville

I’ve seen some of the harsh reviews about our local Dairy Queen, especially regarding staffing and cleanliness, and while I understand that everyone’s experience is valid, mine has been quite different — and worth sharing.

Dairy Queen has become one of our go-to spots because of its genuinely family-friendly atmosphere. There’s something heartwarming about seeing kids laughing outside with cones in hand, little league teams celebrating a win, or college students catching up over Blizzards. It’s not just a restaurant — it’s part of our community.

Yes, it can get busy. And yes, sometimes an order isn’t perfect the first time. But every time we’ve had a mistake, the staff has handled it with grace, fixed the issue promptly, and offered a sincere apology. That kind of accountability and friendliness deserves praise, not nitpicking.

In a small town with limited options, Dairy Queen is more than just a fast-food stop — it’s a shared space where people gather. So maybe instead of focusing on a missed ketchup packet, we can celebrate the fact that this place gives our town a welcoming, fun, and familiar spot to enjoy a treat and connect with others.

Take a moment to slow down, say hello, and you’ll see — the folks working here truly do care and will go the extra mile to make...

First things first it took me 20 minutes to get all the way through the drive through from once I arrived to getting my food and leaving so fast food is definitely a joke if you are coming to this dairy queen better hope your not pressed for time. Secondly when I did get my blizzards one being a regular blizzard the other being a royal blizzard they were both practically melted and now my cup holders in my car are a complete mess and they did not even have the courtesy to ask if I wanted lids on them at least that would have prevented the mess caused by them handing me already melted ice cream like seriously alittle common sense goes a long way and if I recall correctly dairy queen supposedly prides its self on the royal blizzards being able to turn them upside down and they won't fall out luckily they didn't do that otherwise the mess would have been on the side of my car instead of...

The only complaint I have is that they messed up making one of my burgers, so I had to go back to the store to get them to fix what THEY messed up, and I didn't even get to keep the one that was messed up they said that they had to take it and throw it away if they made me a new fresh burger. Otherwise, they would have to put bacon on the burger that I had brought back that was already getting cold. I think for my inconvenience of having to go home only to find a mistake made on their part then to have to go back to them to fix it I should have gotten the other burger just for my inconvenience. If that's not a fair tradeoff then how about not making mistakes on my food that I ordered the way I did because that's the way...