KFC — Restaurant in Greenville

It was fairly early in the evening. I'd say it was close to 8:30 or so. I went through the drive-thru and ordered my food for myself and my husband and for a friend. When I got back to the hotel, I noticed that two of my chicken tenders from my five piece chicken tender dinner were missing. I called back to the restaurant and was told that I needed to bring back my food and the receipt in order to get my order replaced. I waited for my friend to finish her food because she was really hungry, then we went back through the drive-thru of the restaurant. When we got to the window, the girl had a nasty attitude. Her words weren't rude, but her tone was. She said "I'll need your food and the receipt". I said okay. My friend informed her that she couldn't have the Mac 'n Cheese bowl back because she has already eaten it. Anyway, eventually, the girl came back to the window and asked if all I wanted was my two tenders that were forgotten. I said yes, and the manager handed me my food.

I do feel like they should have offered me something extra. I had to wait to eat. My husband had to wait to eat. I had to go back to the store. It was an inconvenience that could have been avoided if they had packed the order correctly. I've worked at KFC before, and in the drive-thru to boot. I know the job. I never would have been this rude to a customer, especially when I was in the wrong.

There's not another KFC/Taco Bell in town so I guess I'm stuck with it if I go back to that area and want chicken or...

Terrible experience. Wrong orders, no cookies with meals and when I questioned staff, was told that Corporate took them away. I told them it wasn’t right to charge for something they were not providing as advertised. She had the nerve to tell me we were not charged for cookies. Seriously, if it’s listed as part of something I am choosing to buy, I most definitely “PAID” for it!!! And when we asked for butter or jelly for the biscuits, we were told CORPORATE took them away as well. And I was told they don’t honor the local school fundraiser card for a free small drink with purchase anymore because CORPORATE took away their small cups. So if you are looking to get ripped off, you will want to stop in here. Also, you will get to hear the staff swearing & arguing and just being ridiculous behind the counter as you are trying to eat your sub par meal in an empty restaurant. I have given them a few chances but half filled containers of $5.00 sides and CORPORATE shortcomings and staff blaming and stealing is just more than I am willing to overlook every time I come here. I am local and will spend my $$ anywhere...

Had a pathetic experience tonight. Was about 9pm, they close at 10. Ordered 3 chicken littles. Was told at the window that they only have two tenders left. But then she said it's the buns they only two of so they could do a chicken breast sandwich and two chicken little sandwiches. Fine. Got home to discover it was actually one old rubbery dried drawer breast on the full sandwich and then another old dried breast, torn in half, and put onto the chicken little buns. So instead of delicious juicy tenders, I got one full and two torn halves of some dry chicken from a drawer. Why not cook fresh tenders? Too late in the night? Risked it by going here, won't do it again. Could've spent another $5 and actually had something good. If they were out of tenders, say that. I would've saved my $9 and gotten something better....