Papa Johns Pizza — Restaurant in Greenville

I placed an order and 2 hours later nothing. Tried calling them was put on hold first-time for 15 mins. Called again 25 mins on hold trying to cancel order. 3 hours and 15 mins later they show up with order. Cold dried up. Not fresh and hot. Not even warm. I have even faithful. Customer during pandemic for myself and others. I know they Have been busy times are slower and have been patient for over a year. Tonight sealed the deal. Will not go back. To think that waiting three hours is OK is one thing. But to serve cold pizza and breadsticks that were cold and dried up and expect paid for is another. I do not even feel it was within the safe window to deliver the pizza as far as being not spoiled. Very disappointed again I Have been Patient and I get being under staffed this is beyond that....

I ordered delivery, was given a 35-40 minute eta. 1 hour and 20 minutes later I get a phone call asking if I can pick up my order because they have no drivers. I go in to pickup my order, I am told they will be with me in a few, I then have to wait for them to finish folding their boxes and messing with the printer before they wait on me. They proceed to apologize and tell me that its door dashes fault because they never showed up. If you don't have drivers, don't offer delivery. I was also told that I was given half off which was not the case, I was charged $26 for a $30 order, the delivery fee is the only thing I was given off. I get home, pizza is cold and dried up as it had been sitting there an hour. Used to be our go to for pizza but has gone down hill for the last 4 months, Will not...

I order a pizza from here almost every other saturday while I'm at work, usually it is good, but today I tried for 30 minutes just to get my order in. I kept getting put on hold, and I would wait for 10 minutes before I would hang up and try again. Happened 3 different times! I understand if a place is busy and has a lot of calls coming in, I understand being put on hold for a few minutes while they finish another order, but I shouldn't be on hold for 10 minutes! It shouldn't take 30 minutes just to get my order in! I don't care how busy you are. You will no longer get my business, I'll order from Marco's from now on.

Update: just called Marco's. Literally took less than 45 seconds to place my order. You can't give me 45 seconds for my business, so you won't get my...