Dave Knapp Ford, Inc. — Local services in Greenville

I want to first say that I have purchased quite a few cars in my past, but this is the first time we have purchased one from Dave Knapp. My parents had purchased from them in the past and raved about the experience so we thought we would check them out. After this experience I will never shop elsewhere. A few weeks back my husband and I went into Dave Knapp's to look at a truck that he saw online. Our intentions were to trade in our old truck and get him into something newer, nicer and more reliable. Prior to heading out I called and spoke with Jason Cox who was very kind and helpful. He asked when we were planning to come and offered to get some of the process going while we headed that way. When we arrived he had the truck pulled up with tags on it already for us to take for a spin. We were upfront with what we wanted and what type of payment we were looking for. They never haggled us and there was no back and forth game which I truly appreciated and they were even able to offer a better deal than we expected! Travis Dixon , Stevie S., and Jason Cox helped us in so many ways! First they were able to help us with a situation that came up regarding our trade in. Then I had started chatting with them regarding my small car and had asked about refinancing it because I wanted to save money to eventually get into an SUV. These gentleman started working their magic and before I knew it I too was looking at a new car! I purchased a larger vehicle and SAVED money on my monthly payments!! That's right we bought not one but two cars that day:) We worked with Rodney on some of the paperwork and he too was wonderful. He even came in on his day off to ensure that it was completed for us. Kelsey in the service department assisted us two different times with bringing our truck in to make sure things were in tip top shape and working properly. She was very friendly and helpful each time she called, ensuring we were not inconvenienced and providing us with a very nice vehicle while ours was in the shop. Normally you leave dealerships frustrated, annoyed and usually with a headache. This was definitely not the case with Dave Knapp! You couldn't wipe the smiles off our faces that day if you tried. Even now, weeks later we are still shocked that we were able to save ourselves money AND walk out with TWO beautiful and reliable vehicles. The customer service at this company is top notch. I cannot say enough about the great experience we had with all of the employees we came in contact with. We will be back for future vehicles and we will definitely recommend them to friends, family and anyone we know that...

What a phenomenal buying experience with my salesperson Chuck Azbill at Dave Knapp Ford! I purchased a preowned car here sight unseen and had it delivered to me. Here's the story!

I found a vehicle I liked/wanted, and in two phone calls Chuck had an invoice to me at an agreeable price with no extras tacked on - car price, taxes, documentation fee... DONE. It was a very refreshing experience after shopping for this vehicle at 3 other dealerships and getting so much run around. Chuck was incredibly attentive with answering my questions, sharing photos, and detailing as much information as he possibly could. He drove it for me, got opinions from other people who drove it, took tons of pics, inspected it to my satisfaction, and arranged for it to be delivered directly to my door! I live 3 hours away from the dealer, but the delivery fee was so reasonable that it was worth paying vs. my time to drive there and back. They even filled it up with gas again right before dropping it off!

BUT WAIT, THERE'S MORE! Upon delivery of the car I found two small pieces of interior plastic that looked a bit extra damaged. I contacted Chuck and again, he just made sure I was taken care of. Knowing that I wouldn't be able to bring it back into them for the fix, they agreed to pay for the parts and labor required to make it right at my local Ford dealer! The parts were ordered and the repair was finished to my satisfaction.

The entire process of communicating, purchasing, and managing an "oops" along the way was seamless and pleasant, so much so that I was motivated to write this review. Please consider giving Chuck Azbill and Dave Knapp Ford a chance to make your car-buying...

Purchasing from Dave Knapp Ford was by far the best experience when buying a car. I previously had a fantastic experience at Porsche of Wichita, but these guys at Dave Knapp know how to run a business and sell cars. Noah my salesman was fantastic. Extremely helpful, provided perfect pictures, videos and details of the car. However, it didn't stop there. The sale manager Steve went above and beyond in ways that are unheard of from a car dealership. I had a driver waiting for me upon landing at the airport 45 mins away from the dealership. The car was exactly like it was described. They ensured that I was happy with every little detail. Even though this was a used car, the experience was as if this was a brand new car leaving their lot. Full tank of gas and ready for a long drive home. There was not a single person at that dealership that was not concerned of my experience at Dave Knapp Ford. Every soul there was tremendously friendly and helpful. You're treated like family throughout the entire process. The professionalism at this dealership is by far the one best in the business. My hats off to the gentlemen running this business. I will be back to purchase a car from these guys again and again. Thanks...