Moon Shots Juice Co. — Restaurant in Guilford

I recently visited Moon Shots with my children and ordered waffles for them. Unfortunately, they didn't enjoy the waffles, and it turned out that I hadn't realized they were gluten-free. When I approached the cashier politely to explain the situation, I was informed that per company policy, they couldn't provide a refund since I had already received their product. I reassured the cashier that I didn't need a refund and asked if it would be possible to get avocado toast for the kids instead. Regrettably and rudely, she mentioned that they couldn't offer free items.

Feeling disappointed, I requested to speak with the manager, but was informed that he was unavailable at the moment. I asked if she could call him, and she did. Unfortunately, we were unable to reach a resolution. I then requested the manager's phone number and left, calling from my car. I explained the situation to the manager, who firmly stated that it was not their responsibility to issue refunds based on customer satisfaction, reiterating their policy.

During our conversation, I emphasized the importance of good customer service and mentioned that I had been a frequent patron of Moon Shots, which I genuinely loved. To my dismay, the manager responded rudely and showed no willingness to address the issue. I expressed my disappointment and informed him that I would no longer be returning to the restaurant.

To my surprise, approximately an hour later, I received a call from John, the owner. I appreciated his effort in reaching out, initially thinking he was genuinely interested in resolving the matter. When I explained that I didn't seek a refund, but rather kindness and good customer service, he questioned my age and implied that finding reliable staff was challenging. While I understand the difficulties faced in staffing, my concern lay with the way I was spoken to.

Furthermore, the owner was misinformed by the staff, who falsely claimed that they had offered a refund, which was not the case.

Once again, John asked what I wanted, displaying annoyance at having to make the phone call. He accused me of being petty, insinuating that my dissatisfaction stemmed from venting rather than a genuine concern for customer service. When I mentioned that I had considered writing a negative review prior to his call, his attitude turned even more confrontational and dismissive. He requested my full name, stating that he wanted to refund me to prevent me from returning to his business ever again.

Feeling disrespected by his rudeness, I called him out on his behavior and emphasized that all I wanted from this experience was for him to use it as an opportunity to grow and to communicate the importance of good customer service to his staff. I also suggested that it might be helpful to inform customers that the waffles are gluten-free when they order, to avoid any confusion.

Unfortunately, John insisted that it was unnecessary since it was mentioned on the menu. Clearly, we couldn't see eye to eye.

In all honesty, I have made the decision to never return to Moon Shots. Instead, I will be patronizing Life Bowls in Madison moving forward. I believe it's crucial to receive respectful treatment and avoid...

This place Has the potential to be good if the menu changes. I ordered a chia bliss bowl and was not even told that it would be a completely different base and toppings because they no longer carry pitaya. Only when my wife went to order hers did another employee overhear and come up to explain that it would have different toppings including raspberry sauce. I asked for peanut butter sauce INSTEAD of raspberry sauce and was charged $0.75 extra. The menu needs to be updated to reflect what’s actually in the bowls. What if I had an allergy? And it shouldn’t cost extra to swap out an ingredient or 2 if you don’t like something. There’s only like 2 bowl options on the menu.. There needs to be a build your own bowl option where you pick a base and x amount of toppings. The one time I tried to “build my own” they tried to charge me like double the price so I said forget it. Lastly, this is advertised as health food however the smoothie bases come out of a machine like a soft serve ice cream machine, making me think it’s just sugary mix- not healthy. For the prices charged, they should be blending the smoothies fresh with real...

I have always struggled with my diet. Diebitihes runs in my family and weight management has been an ongoing, up-hill battle. I have had the good fortune of working with some of the best immunologist and endocrinologist over the last 3 years. These are doctors that have tracked my health, weight, muscle mass, cardiovascular health and much more. All in the hopes of healing my body from the inside out. AND preventing the illnesses my body was biologically adapt to having.

My Dr., at the height, had me on 20 supplements and prescriptions to maintain optimal health. The smell of those supplements would make me so nauseous.

I am elated to say that since being on a Moon Shots Juice program, I have been able to cut my pills down to a 1/3 of what they were 6 months ago. I have been able to loose that last 20 lbs that was a struggle. Lastly, and maybe most importantly, I have maintained muscle mass, and increased my cardiovascular health.

I am, literally, stronger and healthier because of Moon Shots Juice Co. I cannot recommend...