Subway — Restaurant in Haleyville

Worst experience ever! I ordered on the mobile app to just run by and pick it on my way to a meeting. I get there at the designated time only to be told they were too busy to make mine for the time I had chosen. This was after I had to talk to the girl, because she refused to acknowledge me while standing at the register. I went back to my car, decided to just cancel the order, and then proceeded to call THREE times with no answer. I had to go back inside, be passed over almost twice before acknowledged again. I asked to cancel, the girl had to get the manager, and I was then told again that they couldn't answer the phone because they were too busy. After I said I wanted to cancel, the manager acted like she didn't want to really cancel it. If you cannot handle the mobile orders, don't offer pick-up on the app in your store. Honestly hope that I will not have to visit this...

I ordered online on the subway app with the buy one get one half off and tried to cancel my order. The app tells you to call the store directly which I tried doing but the call did not go through for some reason so I tried calling with a different phone and it still did not go through. So I placed my second order with the buy one get one half off and tried calling some more. By the time the person that was picking up the food they told her that they could not refund my order because they already made the sandwich. She called me and I told them that I tried calling multiple times and on different devices and she said that her hands were tied that Melissa wouldn’t let her do it. So here I am with like $30 worth of food that we...

Normally it's a fantastic place to eat; however, they do not staff adequately for the weekend. After placing an online order, as usual, I arrive within 15 minutes (again, as usual) only to find out they haven't even started my order, they're out of bread, and they've left 2 young teenagers that haven't even worked there for 2 weeks to run the place on a Friday night. Since my order couldn't be completed, I asked for a refund only to find out they don't know how to do that AND the manager won't answer the phone! Needless to say, I am definitely NOT a happy customer tonight and will be speaking with the...