Gran Rio Mexican Restaurant — Restaurant in Hannibal

We've been here twice now. Both times were a Friday night, because that's when we pass through Hannibal. Both times right about six thirtyish. The first time was certainly less busy and slightly less of a wait for our food. I food came and our orders were correct and everything tasted wonderful. Second time was tonight and there was a little bit of a wait inside the door to be seated. They were clearly slammed. Service was friendly, but definitely rushed and not very attentive. I can understand that. However the person taking our order was not listening very well. And my husband and I both ordered off the vegetarian menu, but I am strictly vegetarian and cannot have the rice because there is chicken broth in it. Not sure why everyone puts that on the vegetarian menu, but these guys aren't the only ones. so I ordered mine with double beans instead of rice and when it came out it was not double beans. So I had to have him correct that. And then when he brought out my Fajita skillet I right away noticed a piece of meat on the outer edge. My husband picked it off for me and I started to look further. There was another piece of meat slightly towards the top which I let him pick off for me as well and then as I dug a little further there was a whole piece of shrimp. I didn't want to know what else was in there so I let our waiter know and he offered to bring another one out. It was pretty quick the second time, but this was all after we had waited probably a good 40 minutes for our food. Pretty disappointing. When they got it right, everything tasted good again. I would just say, only come here when you have a lot of time to spare and you're not...

I don’t write reviews often but I used to frequent gran rio often before its new ownership. I loved it and wanted to stop in although my family all said it was terrible last time they had it so I went “oh it can’t be that bad let’s just try it again”boy was I wrong. I went in and the staff was nice at the front and while we were sat, after that pretty much 0 interaction, no refills, had to ask for receipt, forgot part of my order, etc. nothing rude or terrible but just poor service. The atmosphere is very dark and sad, they turned off the music and turned off some of the lights in part of the restaurant where people weren’t being sat but it made it very dark and just overall a very uncomfortable and eerily quiet place to eat besides the coworkers talking. Now onto the actual reason this is a 1 star review. I would give 0 if I could. That was by far the worst Mexican food I have ever had, I’ve eaten Taco Bell that was 100 times better than the choripollo I ordered. The saddest blandest most overcooked chicken, watery canned beans, rice with 0 seasoning or anything of value, served cold tortillas and the cherry on top was the chorizo was obviously a crappy cheap frozen kind and they didn’t break it up and it was still cold, it tasted like rubber and I couldn’t even make myself eat it. Salsa was watery. Only thing somewhat edible was the queso. Overall for just my food and drink it was 24$ Worst dining experience I’ve ever had and not because anybody was mean or something terrible happened it’s just because the restaurant...

My mother and I chose to eat here for dinner during Hannibal's homecoming so it was busy but that is expected given what was going on. We arrived and were told that the person who would be taking care of us is busy, and that it'd be quicker for us to use another server. We agreed and sat down, we got our drinks, chips, and salsa relatively quickly. Not too long after our order was taken and then the experience went south. Several patrons, several of whom who had arrived after us arrived, ordered, ate and departed A couple who sat in a booth next to our table, who also arrived after us noticed this as well. We gave them time since it was busy. However, after one hour and fifteen minutes we asked our waiter if he knew what was going on with our order. He seemed confused and went to check, approximately 10 minutes later he came out and told us it was getting made and will be right out. They didn't admit it but what happened was they gave our order to another table. That was bad enough, but my mother got an enchilada and halfway through she bit into a chicken bone. She stopped eating at that time as she was displeased with the whole thing at that point. We then informed our waiter and the person who takes payment and neither of them offered a sorry, to get the manager (to rectify the situation) or to comp some or all of the meal. We both had been there other times and didn't have this kind of experience. Hopefully these issues are the outlier and it hasn't happened to anyone else. When my meal finally arrived...