Colarusso's Pizza and Pasta — Restaurant in Hanover Township

We have eaten here and have had take out since they opened. The food is generally good if not a bit pricey. Tonight was awful, not the food.the service. We waited @ 15 minutes for our sodas, no straws, not a big deal. The server brought the soda out with the table seated after us. We placed our order, 2 salads and 12 cuts. The table that came after us placed their order. As we were waiting a 3rd table arrived. They were seated and received their drinks within minutes and placed their order. All 3 orders came out within 10 minutes of the last tables order being placed. Our server dropped our food on the table and told the table next to us she would be back with plates. After the server delivered plates to the adjoining table and setting up the 3rd table we waited for plates. I ended up going to the counter and requesting plates. Not once did the server ask if our meal was satisfactory or see if we needed refills. Midway through our meal she plopped the bill on our table and a box for leftovers. We finished up, boxed up what was left and went to pay. As I approached the counter, I had to get the servers attention as she was interacting with the cook/baker. (Very unprofessional). She finally asked if everything was okay and I told her how I felt about her service. Her answer was a very condescending " Honey, it's busy". Again, explaining I know it's busy, but you completely ignored us and made us feel rushed by leaving the bill and box...she turned and walked away. Never have I been treated so poorly at a restaurant. I can honestly say it's the 1st time I have ever not left a tip. Definately will...

Be sure to check your take-out order before you leave the restaurant. My four coworkers and I decided to order pizza for lunch, and we were excited about trying the new Colarusso's Restaurant near the Crossroads in Hanover Township. I told the person who took my order that it was our first visit, and I ordered two trays of pizza. I left my workplace to make the forty minute round trip to Colarusso's to get our order. When I returned to our workplace, we noticed that the pizza had not been baked or sliced. I called the restaurant, and the kind person who answered suggested that I return to get two freshly baked trays. At first she offered me the opportunity to keep the unbaked pies, and gave me instructions for baking them at home. I heard someone in the background yell, "We can't do that!" and the person I was speaking to then informed me that I must return the unbaked pizza. Thus, I left my workplace for a second forty minute round trip to exchange an unacceptable product for a usable one. When I arrived, I was informed that there was a price difference between baked and unbaked pizza, and that I needed to pay another $6.25 to cover the price difference! They offered no apology, no discount, no coupons for a future visit. My coworkers and I usually order pizza every Friday, and we have agreed to never order from Dave...

Great fresh tomato pizza, awesome chicken salad but!!!! AWFUL SERVICE.

I mean awful. Don’t go in there to sit down and eat because you might not get drinks or menus for 5+ minutes. The poor lady up front is a sweetheart, but is all over the place and it feels like she either needs help or doesn’t want help when she desperately needs it.

When you order take out and they quote you any time for pick up, legitimately add 10 minutes minimum. I’ve waited on multiple occasions for my food 20 minutes from the time they quoted me. It’s really not hard to communicate and estimate the proper wait time to pick up your food.

It hate to leave such a review, but it’s necessary for all who want to enjoy their delicious pizza and return to not want to pull their hair out from the wait and how jumbled they are.

Who ever is in charge needs to heed their customers reviews & make simple changes to better serve them. Some simple help and organization...