McDonald's — Restaurant in Hanover Township

I decided after some time to go back. I've been here multiple times in the past year. The service is still not improved. Today I ordered for curbside, waited about 20 minutes after the email confirmation and picking the number of the spot I parked in. After then walking inside, to inquire as to whether perhaps my order had been lost in the system or something, and being asked if my order was any number of different orders (after even providing the name on the order and the order number itself), the order had apparently been sitting on the back counter for the previous 20 minutes, as they picked it up (completed and sitting there), and it did indeed have the curbside spot and the grill tickets were indeed printed within the same minute as I had the order confirmed in the app, meaning that someone looked at the slip on the side of the bag (also had the same time for order completion), saw that it was for curbside, and just decided "nah."

As one can expect, when food has been sitting for 20 minutes, it's no longer hot. No offer to remake it. Just a simple "sorry about that" which is at least something I guess.

Here's my review from 3 years ago.

I ordered a mcchicken, mcdouble, crispy chicken and 10pc. They forgot the crispy chicken. I don't even care to go back for it. Service is always pitiful here. Don't order from here unless you literally hasn't no other option. This place asked me three times what my order was at the window because they couldn't keep it straight from the order kiosk and they still couldn't get it right. Just go elsewhere because this place is unable to do anything. You've...

McDonald’s consistently delivers a fast, reliable, and satisfying dining experience, earning a well-deserved 5-star review. Whether you're stopping by for a quick bite or grabbing a meal on the go, McDonald’s provides convenience and quality that’s hard to beat.

The food is classic and comforting. From the iconic Big Mac to the perfectly crispy fries, every item is prepared fresh and served hot. The Chicken McNuggets are always a hit, and their breakfast menu, especially the Egg McMuffin and hash browns, is a great way to start the day. They also cater to changing tastes with healthier options like salads, apple slices, and premium coffee beverages from McCafé.

The service is quick and efficient, which is ideal when you’re in a hurry. The staff is friendly and works hard to keep the line moving, whether you’re at the counter or in the drive-thru. Mobile ordering and the McDonald’s app make the experience even smoother, allowing for easy customization and deals that save money.

The restaurants are clean and welcoming, with a comfortable environment for dining in. Many locations also have play areas, making it a family-friendly option.

What makes McDonald’s stand out is its consistency. No matter where you are, you can always count on them to deliver the same great taste and quality. It’s this reliability that keeps customers coming back again and again.

For a quick, delicious, and affordable meal, McDonald’s is a top choice. Whether you’re craving a classic burger, breakfast on the go, or a sweet treat like a McFlurry, this iconic chain never...

Used to be one of the best in Aahland County - now they're horrible. I waited for 10 minutes, entered a $30 order just for them to tell me they don't accept hundreds.. I left - came back with change, and apparently took too long so I had to order again. Took another 20 minutes making my food, and left me to pace in the dirtiest fast food joint I've ever seen. I almost offered to clean it for them. The fingerprints were all over every window, there was a Milkshake spilled in a line all the way out the door, the rugs hadn't been touched all day, the wrappers and lids everywhere were insane. I noticed all of this, and how absolutely filthy everything was - so I went to grab some hand sanitizer. Wouldn't ya know - every SINGLE DISPENSAR I tried (5 total) including the ones beside the kiosks were bone dry. 2 of them were broken. I'm going to be surprised of we didn't catch some sort of disease in there - that was unacceptable. I've worked fast-food for years, and never would that have been even remotely tolerated anywhere else. McDonald's in Millersburg to be exact. Do better. Manager on duty was Melissa, I believe was her name. Our fried were also pulled from the fryer way too early. Floppy, and not completely cooked. Billy - the kid at the front counter was sweet as pie. Best part...