Boca Soca (formerly Boloco - Hanover) — Restaurant in Hanover

I am incredibly disappointed with both my most recent experience at Boloco as well as the lack of service and communication since. I was not originally going to post a negative review, but I am quite disheartened to see a restaurant I once loved decline so much in quality.

About a week ago, I placed an order ahead for pickup. I had a busy evening, so I wanted to pick up something quick, easy, and reliable from Boloco. Normally, I am quite satisfied by the food I receive from Boloco. The food is fresh, delicious, and made quickly. However, when I ordered ahead last week, my food was not prepared at the time of pickup. It looked busy, so I decided to wait a bit before asking a staff member. After waiting for 20 minutes (for an order I placed ahead of time), I decided to ask the staff if they were working on my order and when it would be ready. I was told that they were preparing it and that it would be ready soon.

I ended up waiting another 40 minutes before they even started working on my order. I was literally standing in Boloco waiting for food I intended to pick up for AN HOUR. The staff workers were aware that I ordered ahead and made awkward eye contact with me for the whole time I was waiting. I was super uncomfortable and unhappy. I am also quite upset by the fact that people who were ordering in person were receiving their food much faster than me. I am not sure why the long line of people were in and out much faster than me, but I was incredibly annoyed by the fact that I ordered ahead for fast food and then ended up waiting longer than anyone.

Because they didn't start my order until almost the end of the night, they were out of many of the toppings I had ordered for my burrito, so I did not even get to eat the food I wanted. The rice was undercooked; the meat was cold; half the toppings I ordered were missing. The bowl I ordered did not have cheese or lettuce on it. After waiting inside for a literal hour, I was incredibly upset to be eating mediocre food.

After my incredibly subpar experience, I reached out to customer service through the website. I explained that the food and service I received were not the quality I was used to from Boloco, and instead I was ignored. I have not heard anything back and I am incredibly dismayed by the lack of service and support both that night and since. As someone who once loved and depended on Boloco for quick and delicious food, i am incredibly, incredibly...

In the 6 months I've been in hanover thus far, Boloco has been my #1 staple. Great quality, healthy food, good price. I've been going 3-4 times a week for lunch for nearly the entire time I've been up here. Across my near 100 visits, the quality of food and atmosphere have always been consistent. Two thumbs up.

However, as I sit here today eating another boloco bowl. I feel obligated to leave a somber 3 star review due to one glaring problem. Unless you're a vegetarian, you absolutely can't order online.

Across all my aforementioned visits, 80%+ of the time, there has been 1 particular employee handling the online orders, while waiting for food & friends I have watched this employee make well over 100 orders. I cannot ascribe motivation to him, but for whatever reason, each and every time he decides to give exactly half a serving of protein.

With the sheer number of orders I have observed him make, from burritos, to quesdillas, to bowls and more, I can say with certainty it is not a problem of inconsistency. For whatever reason, this employee has decided that it is his job to short people on their orders, and he does it with unwavering determination.

TLDR: Order in person and you'll have...

Lhdk food and plenty of it. Both my wife and I had burritos I I larger one as I am the larger person. Interesting in how it works. They have a variety of different things that you can add to your burrito. They have been ordering which they place things on a burrito and I'm sure works with the other things they sell. I had considered getting a quesadilla but burritos seem the right thing to do. They take the taco and steam it so it's nice and soft. I'm not sure I like that that much. I think I'd rather have my taco on steamed and then they put the ingredients in one by one. There are extra charges for queso. Those extra charge I think for Glock as well as for some of the proteins. Gives you a lot of food they do give you. Or you can get plastic knife on fork but it's kind of small for the purpose and the knife is not going to cut anything. Overall food is very good. The atmosphere is a bit stark but I'll be going back when I'm up in Hanover. Physically the place is a basement restaurant, there are some windows that let light in from the front and there's plenty of lighting so it's not an issue. The staff was extremely friendly and helpful. Recommended for families for kids for...