Chosen Cakes & Caterers — Restaurant in Harahan

I chose this bakery because it came recommended by family. When you walk into the shop, you can't tell that it's a bakery. Nonetheless, I gave him a picture of the cake and paid in full. Since it came recommended, I thought my pickup would be seamless. I arrived the day before my event, and the place was closed during regular hours. I called the owner, and he had no notes for the pickup time we agreed on for my cake. He claimed he was out of town and had to deliver the following day. On the day of delivery, he sent me to voicemail and arrived 30 minutes after the promised time. He never apologized for the inconvenience, and to add insult to injury, the cake was not good! The design was mediocre; they needed more ink for the character cutouts. The buttercream had a foamy texture and had no taste. Finally, the cake was dry! I have had better cakes and customer service from a grocery store. I do not appreciate the "I'm doing you a favor" attitude and not apologizing; it is unprofessional. Complimentary delivery does not suffice because it was his error! Thank goodness I did not need the cake the day of pickup. I could have spent my money with a company that values its customers. Every venue I used for my event contacted me for confirmation except this bakery. I try to support black-owned businesses, but they do not give you the care that you deserve. My advice is to not treat your business like people need you; it's the other way around! There are dozens of bakeries people can use, and just being kind can separate you from the rest! Needless to say, I will not be using this bakery again.

Update: The owner read this review and called to threaten me with lawyers, called me out my name, and threatened to let his “followers” handle me. Very unprofessional...

I ordered a cake for my son's first birthday and I must say that I am disappointed. Upon receiving my order I thought the cake looked nice, but after getting the cake home I realized there were some major imperfections and that the cake was poorly made. And after eating the cake at the party, the taste of the cake was just okay. It was not spectacular. Let's just say I've had way better. The cupcakes that I purchased were poorly packaged in an oversize cake box and after driving they slid into one another and were ruined. After my husband called to inform them of the poor packaging they seemed to kind of laugh off the mistake and were reluctant to correct it. Needless to say I will not be using this place again and I would not recommend this place to anyone that I know.

This review was actually written a week after my encounter, in 2017. I recently updated my review with the pictures (as I saw that they were not being shown with my review). Once my review was updated it appeared as if I had recently written the review. I will say that it is interesting that I never received a response from the business until now. That speaks volumes about this place. Timely...

Just a quick review on customer service! Contacted this place via email inquiring about a private party the response time was over three days. Being that it is the holiday I figured that they would be closed. After the response back I still had additional questions so I replied back to the email. It’s been 6 days with no reply to my questions. I finally decided to text the phone number attached to the social media page to ask about a specific date and someone responded “we booked”. I think as place of business if you are stating to text a number you should offer people a better response to text. Something like “I am so sorry that date is not available if you like to schedule a different date we would be happy to assist you would sound more professional than just “we booked! Taking my coins elsewhere! You should never have to reach out to a business this many times to spend your money. I have heard good things about this place but my experience with customer service was...