Pizza Hut — Restaurant in Hardin

We arrived at 8pm and upon entering, a girl told us that we could have a seat anywhere we like. We picked a booth and the same girl took our order. When we order pizza, wings, and salads. She wrote down our order then said, the salad bar is closed. We then asked, “The menu offers a side salad, can you make us one”. She said, “ No, everything is put away.” This location stays open until 10pm, so why we could not get a side salad is beyond me. We were somewhat disheartened by her lack of enthusiasm. She actually had someone come pick her up as she evidentially went home.

What happened next changed everything for the better. A young lady named Shelby came to our table and introduced herself as she brought our pizza and wings to the table. She made sure that we had everything that we needed. Our pizza was cooked perfectly and the garlic Parmesan wings were delicious. As we were dining, she waited on two other tables and was constantly busy handling to go orders and cleaning the restaurant. All with a smile and energetic step. When we were ready to check out, we learned the Shelby is just 16 years old. Wow!!! Very Impressive!!! Her work ethic and personality are indeed going to reward her with success. Shelby turned our bad first impression into a glowing impression. Also, I would like to note that from our booth, we could see the workers in the kitchen, busy as well. They cooked our pizza and wings just the way we like them. Final note, the ladies room...

We entered and someone from across the room shouted to us to seat ourselves. My wife and I then waited for someone to approach our table, only no one ever did. The waitress had time to bus and clean a table, but never a word or an introduction. We were visible from nearly anywhere in the store. We weren't unseen... we were unnoticed. We gave up and left going to Lariat Country Kitchen were we received good service and excellent meals. Waitresses... when you have one dirty table in the place and many empty and clean tables then waiting on a new customer takes priority over cleaning a lone dirty table. I've no idea how long we would of had to wait, but it was sure longer than we were willing to wait. Every effort should be made to give water, menus, and an introduction. They lost customers this day, and I doubt that anyone even realized it. I worked in many restaurants 40+ years ago and I remember that new customers and taking cash takes precedence over cleaning a single dirty table. The store was not busy. They had one table of about six that were done eating and no waitress approached this table while we were there. They don't have "busy"...

I was on my lunch break..I came inside to order a pizza..it was 7 degrees outside...I was told about 20 minutes...

I come back in 20 minutes and the lady who took my order asked me if she can help me...I said I just ordered a pizza from you, lol.

I waited 10 more minutes and asked about my pizza....she checked and apologized to me saying my order was lost...hmmm 🤔 ..there was only one other person in the restaurant and a kitchen full of employees, LMAO

Ok so she re-ordered my special pizza....I reminded her how I wanted it...20 minutes later pizza was ready and the exact opposite of what I ordered....I ordered light cheese with 3x extra sauce and I got no sauce and 3x extra cheese.

I had to wait for a manager for 15 minutes as I just wanted a refund at that point and I was way past my lunch.

Thank goodness I didn't order something complicated 😅

I won't be coming back here....I just dont have the time to wait....anyways that was my first and last...