Subway — Restaurant in Hartford

Saturday 2/26, my fiancé and I check to make sure the store is open via checking google and order sandwiches through Subways website. Get the the store and they are closed. No biggie, Obviously someone just didn’t take the time to update their open/close status online.

Call today and speak to Bri (or Bre) tell her about the paid order we did not receive. She finds the order and says they will make it and we can pick it up. She READ me the order before we hung up.

My fiance comes back and opens her turkey sandwich. It is literally a ball of lettuce, mayo, and cheese. NO TURKEY and the wrong bread.

I call back and ask them to refund the entire meal as this is 2 wasted trips. Bre says they can’t refund the correct sandwich only the turkey one and they cant refund my card they can only do cash. My fiance at this point is furious and goes back to the store and gets the refund. She asks once again for a full refund. Store clerk (not subway worker) says they can’t because I did not ask for that over the phone. My fiance was right next to me when I called.

This subway, for some reason, seems to hire the most incompetent people, can’t update their open/close status, can’t make a sandwich with 4 things on it, and accepts online orders when not even open.

3 trips to this location for the same purpose, all disappointments.

I recommend staying away from here. If you want subway, drive to Lebanon. Youll get better service and the 20+ min drive is worth it...

I ordered on the SUBWAY® app, proceeded to the location to find out that the night staff had not shown up so even though we paid for it, they didn’t make the subs then we were told because they didn’t accept it. It would be refunded back to the card, which it wasn’t so we had to make another trip back to the store This morning this is very unacceptable. The management at that location in Quechee is horrible. They need to do a better job at finding associates with better...

This place needs to hire someone that will work The woman working told me I couldn’t have a melt because she couldnt add the vegetables after it was melted So I said that’s okay just add some onions before u toast it? she then said well if you want that I can’t add the shredded cheese you only get this that or that for the melt so I said it’s fine just make it how I has to be made She then didn’t make me a melt at all She just toasted it and told me that’s all...