Sonic Drive-In — Restaurant in Hattiesburg

I decided to come here on my lunch break because I didn’t have very long and I love Sonic. They weren’t very busy. I was one of only probably 5 cars when I arrived at 11:55.

I ordered a corndog, a small order of mozzarella sticks, and a mini cherry limeade. I paid with my card as soon as i finished ordering. At 12:25, when I’d been waiting for 30 minutes, I pressed the button to call back and make sure my order hadn’t been lost. I was told they were short handed and my order would be right out.

At 12:45, after waiting for 50 minutes, I still had not received my order. Everyone around me had gotten their food and left. If I hadn’t paid with my card, I would have already left. I called back and asked them to please refund me because I had to get back to work. I was told someone would be right out. A young guy came up to my car and told me, “It says on the app when you order that we can’t refund you.” I told him I ordered there, not on the app. He went and got someone else, who I would assume is a manager. He came out and unapologetically asked me what I ordered, he went back to the kitchen and a few minutes later a third man came up with my order. He said they upgraded my drink since it took so long….. from a mini to a small. Absolutely ridiculous. I would have expected a Route 44 at this point, or at least some kind of gift card. Even when I left, there were maybe 8 cars there.

I have NEVER written a review like this, but I will never return...

Never left a Google review before, but this was the WORST experience with Sonic, so I had to. Looks on par with other reviews though. I sat there for 30 minutes waiting for my food, never came. So I went inside to see what was happening. Not only was it dirty and gross inside, but they told me they tried to bring the order out but nobody was there. I told them I’d been sitting in the same stall for 30 minutes waiting, so she must have come to the wrong stall. She told me I was wrong, but I know I was in the right stall because when I typed the stall number in on the app, my name popped up on the screen. Anyways, they gave me the order, but I had to carry it all in my arms, and she didn’t get me a drink carrier because she “didn’t know how to put them together.” So I carried my cold food and melted ice cream to my car, only to realize they forgot a shake. So I went back inside for it, and was told to wait in my car and she’d bring it out to me. It took another 10 minutes, but she eventually found me, still in the same stall I’d been sitting in for getting close to an hour. Funny enough, there’s a sign inside the store that says the store’s goal is to get items out in less than 4 minutes… And by the way, this is the third time I’ve had something like this happen at this Sonic. The other locations around town do better, but this one is always the same. So I’m not...

I don't even know why I went back every time it has just been horrible but this was the worst. For context I only ordered 5 things 2 drinks 2 seasonal ice cream drinks and a small cheese sticks. The first 3 stalls I pulled into were not working I went to a different one and I guess the person before me had pushed the button and left because as I was pulling up the person said "HELLO?" in a really annoyed tone I figured out what happened and started ordering but quickly realized they had turned it off so I pushed it again and waited only for the button to turn off I pushed it again and watched it and it turned off again almost like they were rejecting the thing. I moved to a different stall mind you I'd already been there about 10 mins. I push the button and wait a couple minutes before someone answers I place my order and have to repeat it a few times because they didn't put everything. It took another 10 minutes or so before they even brought it out. I had to push the button again because it was taking so long and the person said my order hadn't even come out yet but that was impossible because when I finally did get it the ice cream was melty and the cheese sticks were cold. I was so mad but I had already spent almost 30 minutes just waiting to have my order taken and food delivered I wasn't...