Tropical Smoothie Cafe — Restaurant in Hattiesburg

Drive through wait time is ridiculous and could be excused if customer service was better. The cashier opened the window, did not greet or repeat my order back to me she just stated a total, I handed her my card. She completed my transaction and handed my card back to me. Another lady , opened the window, handed me a smoothie and walked off also with no greeting or verification of the order. After another 5 minutes a lady came to the window with slightly “better” customer service, she asked me if what she was handing me was correct, made sure I had my smoothie still not much of a greeting but she did at least say thank you. Customer service goes a long way in a business, especially one new to town. I enjoyed my smoothie and food but I’ll be sure not to visit this location if I’m...

Terrible customer service. Ordered pickup and sat in drive thru for 15 minutes without anyone acknowledging I was there? Eventually gave up and went inside, got food, everything was fine. Idk if I was in the wrong spot I guess? It was just weird having two employees look up at me from inside but then not redirect me if I wasn't supposed to be in drive thru? Bad vibe - hope it was just a fluke, food...

This is my second time trying Tropical Smoothie cafe. I ordered online and picked it up in store and it was a easy pickup. The staff was friendly and the area was neat and clean. I got the bacon chicken ranch flatbread which was the perfect amount of food. I also got a acai smoothie which was very good. Lastly I got an acai bowl which also was a had the perfect flavor and taste for me. I...