Domino's Pizza — Restaurant in Hawaii

Ordered for pick up 23 December 2021 I read reviews from 3 nearby Domino's location. All three locations had an overall rating of 3-stars. Since there wasn't much to go from (a lot of the reviews were over a year old), I just went with the closest location nearest me.

I rarely eat out but I had a $15 gift card for Domino's. Once I was done reading all the reviews and decided on the location, I got on the website to peruse the menu. I already knew I was only getting pizza (it was the safest option). Added to my $15 gift card, Domino's had several coupons available. I selected the 2 large, 2 toppings pizza coupon.

Ordering online was easy. Once I was done adding the coupon, I was able to select my crust, cheese, meats, and veggies. I love that I am able to do half/half pizza toppings. My only complaint is that for the chicken topping, they were a bit stingy and barely added any chicken!

Once I was done selecting what I wanted, I checked the cart to ensure it was correct then proceeded to checkout. I like that they have a variety of payment options - credit & debit card, PayPal, gift cards, or cash in store. Since I had a gift card, I use that online then paid cash once I went to pickup.

After my transaction was completed, I immediately received an email confirmation, which showed me the pizza processing time. I stayed on the website since it also had a processing bar. Let me tell you, I was at home dilly dallying thinking I had plenty time before I need to go pickup. I was wrong! That pizza order was ready pretty quickly. I was kinda worried that the pizza did bake thoroughly (that was one of the complainants I read in the reviews).

I went to pick up my pizzas, there is ample parking in the plaza, and there was no wait inside Domino's. I saw 2 employees working in the back (both wearing masks). One came to the register to help me. I provided my name, he provided the rem balance. I paid, received my change and was out the door in less than 5 minutes.

Overall, I had a...

given a choice, Dominoes will always be the choice of pizza especially since I live in Ewa, however the topping amount or lack there of needs to be explained. When you pay for "ADDITIONAL TOPPINGS", in this case bell pepper and can count the amount of "green" on the pizza (large by the way), something is wrong.

Worst part is no one working there can explain the portions of the toppings. It appears if your "pizza cooker" has large hands, that is the guy you want making your pizza as it appears they go off the "size of my hand" and not an actual science or portion.

I see that there is know where to post a picture so will leave it at this post. More than likely, I will have to find a new spot as this post will surely result in something "a little extra, like secret sauce" on my next...

Staff is very unprofessional over the phones. I called after the online system refused to allow me to use a coupon for carryouts that is clearly advertised as mix and match for $5.99 with no labeled exclusions. After asking if the store could honor the advertisement I was told I needed to order online despite having explained that I could not get it to work online. Get it together Dominoes or more people will go to the other chains which offer reliable ordering systems online.

Also, as a side note it's not good practice to make the two immediate spots in front of your store delivery vehicle reserved only. There are plenty of other spots that could be made reserved. I would like to see a pick up only reserved parking spot like most other...