Pizza Hut — Restaurant in Hawaii

I usually love pizza hut, which is why I have the app on my phone but my last order was horrible! I ordered the big dinner box, some boneless wings, and a few 2liters. Spent almost $100. On the whole order, I'm on crutches unable to walk so I sent my friend to pick it up for me from Eha st. (The Wailuku pizza hut). My big box had 3 pizzas, the cheese pizza was supposed to be 1/2 cheese 1/2 jalapeño, the supper supreme was not only doughy & way under cooked but was also missing the extra jalapeños that I was definitely charged for! Not sure what the Buffalo pizza was like, they didn't put one on my plate & I couldn't walk. The chicken was like meatless fried chicken skin. I was so disappointed in my order & the app has nowhere to make a complaint or no way of speaking to someone about your order. On top of all that, I called & called, no one would even pick up the phone at the...

I really hope they’re having the supervisor or manager on duty work the counter with their wait times for BOTH my visits this week being over an HOUR- it’s extremely sad if a regular employee has to get yelled at over their “staff shortage” issue that’s actually an excuse more than anything. When you ask the cashier how much longer as your items should have been ready according to their board they ignore the question and hide out in the kitchen rather than helping push out pizzas. A major retraining would probably do extremely well. Sadly the longest wait I’ve heard of so far is 4 HOURS and it’s because “they’re short staffed”. When I call no deals or specials are read or given I have to look them up myself causing me to look at dominos instead as I don’t feel the workers...

I ordered 6 pizzas on app 9/30/2024. Was supposed to reach me in 30 mins. I called to update because my app wasn't updating me even when I asked for updates. 35 mins went by, I called PH, & they couldn't confirm my order and wanted to input my order again. I was so upset, I didn't want to order again. So I canceled order to order with another pizza company. Pizza Hut called me an hour layer telling me they had my order and will deliver to me.. I told them don't come to my house. The order wasn't confirmed!! Super irritating!! If PH would've told me they were running behind to deliver, I would've been okay with that.. but they told me didn't have my order.. DON'T CALL ME TO TELL ME ORDER IS...