Subway — Restaurant in Hawaii

I am totally disgusted with the Subway In Pahoa, Hawaii. I ordered over 30 dollars of meals around lunch time on a very busy day at work. I rushed to Subway to get my order (already paid for), and when I got back to work, I realized they screwed up my whole order. My first meal cost about 11 bucks, and I did not get bacon I order, nor did I get my chips for my meal. My second meal was missing the double meat, and did not have the bacon also. My third meal did not have the chips and was cold, even though I asked for them all the be hot sandwiches. The only thing they had right was the drinks. I called immediately once I realized they screwed up so badly. The assistant manager first asked what was wrong with the order. I was very detailed on what was wrong. She said, our policy is that you have the bring the sandwiches back. I said I would not be off for another 4 hours. She said, "you know what, never mind"... I have the order printed and we will just replace the order. I worked the other 4 hours and then went in to retrieve the meals and the night manager said he could not help me without giving back the other meals. I told him what the assistant manager told me, so he called her. She then lied to him and said, she told me to bring the sandwiches back and she never said she would replace them. I am so applauded! This is NOT what was said! I am a great customer. I used this establishment at least once a week, but this TOTALLY disgusts me! I then asked to speak to the corporate manager for this location. They refused to me me a number. I then asked for the number to talk to the local owner, again I was refused. So basically - I spent over 30 bucks for crap I did not receive. How's that - I guess that is how they treat loyal customers - they lie, they cheat you out of money - then they refuse to honor what they say!...

I was shocked after my first visit in awhile, due to covid, at subway. I ordered which was my usual the subway club with no mayo and all veggies except spinach and olives. I had a 50cent coupon and expected it to be between $6-7. When I was told it was almost $10 I asked why cashier explained because I did not order a regular subway club. She explained I had added all the vegetables. So I told her to forget it she got a manager there was no sorry or understanding at all that i wasnt aware of this drastic change. If the manager would have had some type of compassion for my shock and offered a little discount i would not have asked for all money back. The reasons for going to subway for years was all the vegetables that make it taste good. I am a senior that is extremely high risk for covid that's why i did not know about your changes! It would have been nice if the server might have said each of these vegetables are an additional charge I would not have added All. And I would most likely still had a sandwich. And might go back to a subway in the future! Acknowledgement would be...

Update: Since this review, I have been back several times, very consistent sandwiches, app has improved and the same guys that have been there for years are worth tipping. I rarely go to restaurants or fast food, but these guys are sandwich artists. I recently went to keaau subway since they had a BOGO online deal. Imade a huge mistake. The workers there made a terrible sandwich. It was stale bread, wrong bread, little veggies, no sauce (next to none). I have been spoiled by the Pahoa subway. Best Subways around. Hawaii subways take care of every request. Mainland subways are slow, stale and bland. I understand that is a low morale job, but at least fake it. They do tend to run out of white chocolate mac nut cookies and NEVER refill them or make more. At least they don't run out of certain breads and...