Subway — Restaurant in Hawaii

4/24/18. Around 2pm I live upcountry. And go to this Subway all the time. They usually have great customer service. But, they have one employee... That seems absolutely miserable and it just makes it completely uncomfortable and makes me not want to come back to this location ever again. She was not wearing a name tag like most of them weren't. She has long dark hair with a visor subway hat on. With a dark shirt. In her later 20's maybe early 30's. She Litteraly gives the worst customer service. She gets mad when you ask for something extra. She never makes conversation. I have never seen her smile every time I go in. I was watching her after she served me. And she was just so cruel to the next person in line. Well she is just cruel all the time. I hate having to write this. But, obviously she does not want to be working there and she is bringing her outside life to work and taking it out on customers. Subway is one of my favorite places to go to. But, when you have HORRBILE customer service. It makes it very hard to want to come back. You should always have a smile on your face, energetic, make conversation and ready to work. Making customers happy to be there. Not making them feel uncomfortable and unwanted. All I'm asking is to shape up the customer service from...

I used to go to this subway all the time for lunch and there was a nice young man that gave impeccable service. I tried going to dinner there tonight and there was an middle aged gentleman working. He was incredibly passive aggressive to the other worker clocking out. The vibe was already weird and he was visibly frustrated, he was incredibly impatient with me a customer and demanded to get my vegetables as my sandwich was still in the oven, I said that I didn’t want to do that it would be too complicated to remember, he argued back I felt weird so I just left without my sandwich. I was really not a fan of this man’s demeanor all in all he made me uncomfortable from the second I walked in the door.

I went back to the foodland to get something else for dinner and struck up a conversation with one of the employees. I said I just had a bad experience at the subway and the foodland employee then described the man. They said it was the owner and they had bad experiences with him as well. If this is true, I am really sad to see an owner treat his employee so bad, and then create a environment so bad that he is literally driving...

I feel bad for the employees of this establishment. The owner was clearly in over his head and was being rude to his employees I went and asked for my cup for my soda said “excuse me I put in an online order and would just like to grab my soda cup” without a beat the owner snapped at me , “IF ITS AN ONLINE ORDER IT WILL BE READY ON THE RACK DID YOU LOOK?” I said I know my order isn’t ready I just wanted to grab my soda cup while I waited so I could pour myself a drink. The friendly employee corrected the owner saying I got a cup in my meal and then the owner reluctantly gave it to me. I gave two stars only because the employees were very well mannered and friendly unlike the owner. Piss poor customer service on his part , he should learn something from his young employees.

Oh and the churro was burnt and stale, how you cook a churro into a cracker is an impressive...