Due Fratelli Ristorante — Restaurant in Hawthorne

If I could give ZERO stars, I would. I saw this restaurant hosted private events so I booked my bridal shower here months ago. I came in and reserved my space and put in my deposit. One month before my bridal shower, my maid of honor went to see how many tables we would need. The manager told her they gave my RESERVED space away to another party because they had more people. Again, they gave my space away which I had reserved MONTHS in advance and put in my deposit for. They never even had to courtesy to call me to tell me they gave my space away. If it wasn’t for my maid of honor going there, I would’ve never known. I don’t know how an organization can be so unprofessional. When I got on the phone with the manager, she kept saying she doesn’t know what to tell me?? That I could come and collect my deposit if I wasn’t happy for the tiny space they “MOVED” my party to?? Absolutely atrocious behavior and I have no idea how horrible this organization is and their customer service. Absolutely ruined what is supposed to be a beautiful event due to money hunger and absolute inconsideration for others....

My family threw a lunch time baby shower here (about 40 guest). Service & food was excellent - every table was served at the same time, good portions, and no one was really waiting for their dish to come out and coffee/cake was served at the same time! (I often find that at parties there's a 10 minute gap between). Had a few guest with different dietary restrictions and they adapted/modified the set menu for them. The waitresses were so lovely and helped set up and decorate before - even helped older guest carry presents from their car. In no way rushed us, but also helped us pace the party with when to play a game before next round of food came out. A great & affordable BYOB place for a party! Because it was a weekend, we were able to tell our guest to park across the street at the Catholic School, so parking was...

We had my husbands retirement dinner there and although the food was good, the service was awful. Unless I got up to find someone, the wait staff did not come over to the table to see if we needed anything the entire time. I setup a preset menu to make things easier, but that didn't help. I had to find someone to ask about getting our appetizers, then again for our dinner order, then again to bring out our cake. The package also included coffee and tea, which we didn't get and they wait staff never asked anyone if they wanted any. We were there from 5:00 - 8:00, and had some small grandchildren with us. Some of our group had to leave before the cake, which the staff messed up taking it out of the box. I was extremely...