Sprinkles and More — Restaurant in Hawthorne

I visited Sprinkles Icecream shop recently for the first time and the last. I was greeted by a lovely young lady who took my order and my children’s orders. I specifically informed the young lady I did NOT want the other party I was with to pay, in case they would try to. Suddenly, I saw the owner asking the young lady what I had ordered to add to the other party’s card. His young employee communicated that I requested I did NOT want anyone to pay for my children and me, for which I had good reason. The owner ignored my repeated requests not to allow anyone to pay for our order. I stated, “I'm a paying customer.” His response was, “No, you're not!” I could not believe he would refuse to comply with my request when I was so clear and adamant. The teenager who served me had better business sense and social skills. I then placed the ice creams on the counter and left the establishment with my children. As we left, he shouted, “Good, leave; I do not want you here!” I cannot believe a grown man would treat a customer this way, especially a female customer with children. No means No! All he had to do was allow me to pay as requested.

Sincerely,

A...

The employee was 15 min late opening the shop, and then barely apologized- only stating that she’d had to stop at the bank to get cash for the register (this honestly should have been done before the shift.) My daughter noticed a sign promoting gluten free cones, and since I have celiac disease, I was excited to try them. I asked which of the fairly standard ice cream flavors were gluten free. The employee said that she thought none of them were, but that a few were sugar free. These are not the same thing, at all, and it is a very serious health risk for someone in the food service industry to not have even a passing knowledge of common allergens, or show interest in finding out if the food being served has those allergens. I showed her how to read the labels of the ice cream containers so we could find a flavor that was not made with gluten to go in a gluten free cone. The ice cream was fine, though nothing special, and my children and I enjoyed that part of our trip, but I don’t think we will be...

The atmosphere was nice and classic. I got a banana split. It was $7.50 which is expensive but so what. The issue I had was that basically the server didn’t know how to make one. Firstly, the banana was not split (cut it lengthwise and put one part in front and the other to the back of the container) but instead was just off to one side of the plastic container. Secondly, and most importantly, the scoops were very very small (three bites at most), they were basically just an incomplete small curl of ice cream with a hollow center. They were not solid scoops. Thirdly, the server didn’t put on whipped cream or cherries.... I guess, in addition to those key elements the container was about 4” too long, which made this undersized banana split seem even smaller. While Guernsey Crest Creamery isn’t as nice looking of a place and has no outside seating, I’d take their banana boat, and eat it in my car or on the stoop of the neighboring entrance, over this place 100%...